PostHog Zendesk Plugin

ZenDesk Account Details

Make sure to use Admin Account to perform below activities.

Locate SubDomain

• Head Over to Admin Section -> Settings -> Account. Refer Below

+ In Branding Section, Scroll Down to Subdomain and you can find your subdomain there. Refer Below.

Get Authentication Token

• Head Over to Admin Section -> Channels -> API. Refer Below

+ In Settings, Follow Below Steps: + Turn On Token Access. + Click on Add API Token. + Give it some name like PostHog. + Copy the Token(You won't be able to see it later). + Save the Token. + Refer Below

Create Custom User Fields

• Head Over to Admin Section -> Manage -> User Fields. Refer Below.

• Click on Add Fields.

+ Follow Steps to create User Field. + Give Name + Select Type `Date`. + Add field key, (you will be required to share this key in PostHog while setting up) + Click Save, Refer Below.

Plugin Features

• Import new and historic ticket events to PostHog.
• Only Date Type User Field is supported.
• ZenDesk API have a limit of 400hits/min. If you have higher inflow than that, Please Contact Zendesk.