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Tier RACI

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John Bain edited this page Feb 20, 2023 · 1 revision

Introduction

As part of its commitment to providing high-quality cloud services to its users, the Public Health Data Center of Practice (CDP) has developed a Tiers of Service framework that defines the levels of service and support available to users based on their needs and requirements.

To ensure effective communication and collaboration among all parties involved in the delivery of these services, the CDP has also established a RACI (Responsible, Accountable, Consulted, and Informed) matrix that outlines the roles and responsibilities of key stakeholders at each tier of service. This matrix is designed to clarify expectations, facilitate decision-making, and ensure that everyone is working together towards the common goal of delivering reliable, secure, and responsive cloud services.

This document provides an overview of the Tiers of Service and the associated RACI matrix, including the key roles and responsibilities of each stakeholder group. We encourage all users and stakeholders of the CDP to review and familiarize themselves with this information to ensure a smooth and successful engagement with the CDP cloud services.

RACI

Responsibility Copper Titanium Platinum
Responsible End User Application Team Cloud Operations Team
Accountable Application Team Cloud Operations Team Cloud Operations Team
Consulted Cloud Operations Team Cloud Operations Team N/A
Informed N/A End User, Cloud Operations Team Application Team, End User, Cloud Operations Team

Explanation of the roles:

  • Responsible: the individual or team responsible for carrying out specific tasks.
  • Accountable: the individual who is ultimately accountable for the outcome of a task or project.
  • Consulted: individuals who have relevant expertise and can provide guidance and advice.
  • Informed: individuals who are kept informed about the progress of a task or project.

The responsibilities for each tier are as follows:

  • Copper: End users are responsible for accessing and using the cloud services provided by the CDP.
  • Titanium: Application teams are responsible for designing, deploying, and maintaining cloud applications within the CDP.
  • Platinum: The Cloud Operations Team is responsible for managing the cloud infrastructure and providing support to the other tiers.

This RACI matrix provides a clear understanding of the roles and responsibilities of each tier, helping to ensure that tasks are completed efficiently and effectively, and that the CDP is able to provide high-quality cloud services to its users.

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Under Development

  • This wiki and the documents being developed under it are living documents.
  • They are all pre-decisional.
  • Some of these documents were generated using chatGPT or were developed by other organizations for reuse and adaptation.
  • Some of the documents in this wiki are in early early drafts, they make reference to things that do no exist or to process not yet being used.
  • The Center of practice(COP) is best effort and will be developed iteratively. This includes the technology supporting the COP
  • At the early stages of the COP expect change; short life cycles and rapid changes. Plan accordingly.
  • Stability in the COP will materialize over time.
  • For immediate reference engage your COP support channel, use the documentation as a secondary source.
  • There is reference to the COP and PDCP in the documentation, these are the same entity. We haven't picked a name yet :)

All of the pages in this wiki should be considered draft, underdevelopment and needing review. None of these pages are official documentation. All of the pages are a work in progress and discussion is encouraged via the GitHub issues mechanism.

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