RT-Extension-UpdateHistory

Table of Contents

1. About
2. License
3. Support
4. Requirements
5. Installation
6. Configuration

About

The default behavior of RT when adding a comment or reply is to not display the ticket's history.

This extension adds an additional element to the sidebar where an configurable amount of recent activities are listed.

License

This project is licensed under the terms of the GNU General Public License Version 2.

This software is Copyright (c) 2018 by NETWAYS GmbH support@netways.de.

Support

For bugs and feature requests please head over to our issue tracker. You may also send us an email to support@netways.de for general questions or to get technical support.

Requirements

• RT 4.4.2

Installation

Extract this extension to a temporary location.

Git clone:

cd /usr/local/src
git clone https://github.com/NETWAYS/rt-extension-updatehistory

Tarball download:

cd /usr/local/src
wget https://github.com/NETWAYS/rt-extension-updatehistory/archive/master.zip
unzip master.zip

Navigate into the source directory and install the extension. (May need root permissions.)

perl Makefile.PL
make
make install

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

Plugin('RT::Extension::UpdateHistory');

Clear your mason cache:

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver.

Configuration

$UpdateHistory_MaxEntries

The maximum number of history entries to list. If not set, everything is listed.

Example

# Limits the number of history entries shown when updating a ticket
Set($UpdateHistory_MaxEntries, 10);