Loop stops looping/looses connection to G7

[kristinkand]

Loop stops looping because it misses the connection to the CGM. Sometimes the connection is reestablished by itself after a while, sometimes not and the app has to be restarted. That happens randomly but frequently.

To Reproduce
It just happens. Sometimes several times a day, sometimes not at all.

Phone

• Hardware: iPhone XR
• OS Version: iOS 17.6.1

Loop Version

• Version Number: 3.5.0 dev
• Repo: LoopWorkspace, kristinkand

CGM

• Device: Dexcom G7
• Manager app: Dexcom App

Pump

• Manufacturer: Omnipod
• Model: Dash

[marionbarker]

The Loop Reports contain 84 hours of data. Next time it happens, please note the time and post your report here. (Loop, Settings, Issue Report)

[marionbarker]

Unless you want to test new code, please switch to main branch as your default. Although main and dev contain the same code now, that may change without warning.

[kristinkand]

I’m sorry, it wasn’t my intention to overwhelm with the loop report. I actually had trouble attaching it since I got an error about the file format.
Anyway I think it relates to the issue on the zulipchat where I’d tried to post it first but since the issue keeps coming back, I came here.
https://loop.zulipchat.com/#narrow/stream/144111-general/topic/LOOP.20CANNOT.20CONNECT.20WITH.20G7

[blameitonben]

Just to confirm, your Dexcom APP will have data (fresh BG’s) but loop is not importing/catching them as they come in every 5 minutes? I can say we attempted to loop with G7 several months ago, and found it totally impossible. The loop phone could be less than 5 feet away line of site of the sensor and would be in signal loss. We had to shift back to G6 In this case this was not a loop issue but the G7 loosing connection constantly. It sounds like your issue is different from signal loss but wanted to confirm that you G7 app is normally receiving good data from the sensor, while loop is actually missing the readings. Ben

…

________________________________ From: kristinkand ***@***.***> Sent: Tuesday, August 20, 2024 7:53:06 AM To: LoopKit/Loop ***@***.***> Cc: Subscribed ***@***.***> Subject: Re: [LoopKit/Loop] Loop stops looping/looses connection to G7 (Issue #2212) I’m sorry, it wasn’t my intention to overwhelm with the loop report. I actually had trouble attaching it since I got an error about the file format. Anyway I think it relates to the issue on the zulipchat where I’d tried to post it first but since the issue keeps coming back, I came here. https://loop.zulipchat.com/#narrow/stream/144111-general/topic/LOOP.20CANNOT.20CONNECT.20WITH.20G7 — Reply to this email directly, view it on GitHub<#2212 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ACWNLOZGZLRMT5SZMGUUMCTZSNJ5FAVCNFSM6AAAAABM2BAOSWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJZGA2TONRXHA>. You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[kristinkand]

@blameitonben Yes, that is correct. The Dexcom app shows fresh data but Loop shows “signal loss”. We have been experiencing this since the summer and I'd say since we upgraded to 3.5.0 (we didn’t have this issue when we started looping this spring).

I’ve turned off focus, low power mode, no direct to watch and the kid wasn’t playing a game. It just happens randomly.

[marionbarker]

Many people who reported your problem were successful after removing all Bluetooth devices that start with DXCM. (Phone settings, Bluetooth, tap the “i” by each 6-character name that starts with DXCM and Forget this device). Even if you delete the current sensor Bluetooth name, the Dexcom G7 app will ask if you want to pair within 5 minutes.

I delete my old Bluetooth value as soon as I pair the new sensor.

If that alone does not work, try quitting both Dexcom app and Loop. Open the Dexcom app. Wait for a reading from Dexcom. Open loop app and should get the next reading. (You will not get the one that came in while Loop was closed.)