Discord Bot for Live Helper Chat

This repository helps you set up a Discord bot that can answer questions from documentation, similar to the one in the Live Helper Chat Discord channel.

Demo

• Join our Discord server
• The help channel is available at https://discord.com/channels/711499430154731520/1300394139895988244

Prerequisites, Discord bot

Creating a Discord bot is not within the scope of this repository, but here are some resources to help you:

• Watch this tutorial: How to Create a Discord Bot
• Visit the Discord Developer Portal to create your application and bot
• Generate an invitation link with appropriate permissions to add the bot to your server

Integrating with Live Helper Chat

For receiving messages

• Import lhc/incoming-webhook.json file in Home > System configuration > Incoming webhooks.
• Change the Identifier field and update Attributes > bot_token (you can see this by clicking "Show integration information").
• Choose a department for the bot (it's recommended to create a new department specifically for Discord integration).
• Copy the URL to put in third party Rest API service for later use.

For Sending Messages

• Import lhc/restp-api.json file in Home > System configuration > Rest API Calls.
• Import lhc/bot.json file in Bots > Import. During import choose in previous step imported Rest API
• Create webhook as per screenshot. For those events webhooks should be created.
  • chat.before_auto_responder_msg_saved
  • chat.web_add_msg_admin
  • chat.workflow.canned_message_before_save
  • chat.desktop_client_admin_msg

Running NodeJS server

• Clone this repository
• Copy discord/discord-server/.env.default to discord/discord-server/.env
• Modify variables in the .env file. You'll need to paste the Webhook URL you copied earlier.
• Build the server with docker-compose up --build to test. Once everything is working, run docker-compose up -d to run it as a service.