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Candeo dimmer model 202 has stopped working #18081

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JasonBSteele opened this issue Jun 21, 2023 · 2 comments
Closed

Candeo dimmer model 202 has stopped working #18081

JasonBSteele opened this issue Jun 21, 2023 · 2 comments
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problem Something isn't working

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@JasonBSteele
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What happened?

My Candeo dimmers have stopped working and are now showing in the logs as unsupported.
Link to device details https://candeo.io/support/support-c202/

They used to show up as EcoDim dimmers and you can see in the log below that the Zigbee model "Dimmer-Switch-ZB3.0" is the same as that for EcoDim devices.

What did you expect to happen?

It would continue to work as an EcoDim device or be recognised as a Candeo device

How to reproduce it (minimal and precise)

No response

Zigbee2MQTT version

1.31.2-dev commit: 38de19b

Adapter firmware version

20210708

Adapter

Sonoff Zigbee 3.0 Dongle Plus (SO-ZBD3)

Debug log

When I reset it and then attempted to rejoin I got the following log

Info 2023-06-21 18:49:35Device 'Chandelier' joined
Info 2023-06-21 18:49:35MQTT publish: topic 'zigbee2mqtt/bridge/event', payload '{"data":{"friendly_name":"Chandelier","ieee_address":"0x000d6ffffec25236"},"type":"device_joined"}'
Info 2023-06-21 18:49:35Starting interview of 'Chandelier'
Info 2023-06-21 18:49:35MQTT publish: topic 'zigbee2mqtt/bridge/event', payload '{"data":{"friendly_name":"Chandelier","ieee_address":"0x000d6ffffec25236","status":"started"},"type":"device_interview"}'
Info 2023-06-21 18:49:38MQTT publish: topic 'zigbee2mqtt/bridge/event', payload '{"data":{"friendly_name":"Chandelier","ieee_address":"0x000d6ffffec25236"},"type":"device_announce"}'
Info 2023-06-21 18:49:46Successfully interviewed 'Chandelier', device has successfully been paired
Warning 2023-06-21 18:49:46Device 'Chandelier' with Zigbee model 'Dimmer-Switch-ZB3.0' and manufacturer name 'Candeo' is NOT supported, please follow https://www.zigbee2mqtt.io/advanced/support-new-devices/01_support_new_devices.html
Info 2023-06-21 18:49:46MQTT publish: topic 'zigbee2mqtt/bridge/event', payload '{"data":{"definition":null,"friendly_name":"Chandelier","ieee_address":"0x000d6ffffec25236","status":"successful","supported":false},"type":"device_interview"}'
@JasonBSteele JasonBSteele added the problem Something isn't working label Jun 21, 2023
@Koenkk
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Koenkk commented Jun 22, 2023

Added the device!

Changes will be available in the dev branch in a few hours from now. (https://www.zigbee2mqtt.io/advanced/more/switch-to-dev-branch.html)

@Koenkk Koenkk closed this as completed Jun 22, 2023
Koenkk added a commit to Koenkk/zigbee-herdsman-converters that referenced this issue Jun 22, 2023
@JasonBSteele
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Just to let you know that it works great, thanks for getting this resolved so quickly.

A small point, but the icons in the web UI have remained as the generic Zigbee Z. Do I need to do anything to get them to refresh.

If it helps, it looks identical to the HK-DIM-A one: https://www.zigbee2mqtt.io/devices/HK-DIM-A.html

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