Twilio-IVR-Chatbot

Twilio + IVR-based chatbot that can easily be used by small business owners to improve their digital presence, attract more customers and enhance their customer support

Structure

IVR

A IVR (interactive voice response) system using Twilio's Programmable API that get user's inquery and send it to endpoint then reply as the endpoint's response.

API

A api server that handle user's inquery based on store's information (discounts/promotions, open/close hours, product availability, etc.)

Console

A store owner's console that manage the customers' call and analyze of it (e.g. # of calls, popular inquery, etc)

Prerequisite

• Node.js / Express
• MongoDB
• Twilio API and Account
• ngrok (for the testing localhost to public url)

API Integration

• Google Speech-to-Text API (Speech-to-text)
• Twilio Programmable Voice API (Text-to-speech)

Useful links

• Jira: https://sem2020.atlassian.net
• Presentation 1: https://drive.google.com/file/d/1bOsTL60e4ApJeQRnzH3wfiA7by2j1X7S/view?ths=true

Documentation

• Prototype data: https://docs.google.com/document/d/1ALToLIapH6hs1o0feYgMPNSRuJkrv7PsUEXWjMLnw80

Architecture

Reference

• Automating Customer Service with DeepPavlov: An End-To-End Solution, https://medium.com/deeppavlov/automating-customer-service-with-deeppavlov-an-end-to-end-solution-5887d0e5d61b
• Deep Pavlov Classfication Model, http://docs.deeppavlov.ai/en/master/features/models/classifiers.html#quick-start

License

• MIT / Carnegie Mellon University - Silicon Valley

Contributers

• Ikwhan Chang
• Manuja Gokulan
• Wei Li