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Submitting a Support Ticket
Garr-R edited this page Jun 8, 2022
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Please contact MakerGear customer support via email if you're experiencing an issue with any of these printer/filament profiles. Also, I'd love to hear from you if you have any suggestions for any of the various material types!!
Your suggestions will help fine-tune these profiles for the entire community.
MakerGear Customer Support Email Address: support@makergear.com
Please include the following information and attachments so that we can fully understand the issue/request:
- Model of the printer
- The printer's serial number
- A detailed explanation of the problem you're experiencing (At least enough detail to understand the issue)
- What filament brand and material type you're using
- The gCode file of the part
- Photos of the print quality issue
Email technical support hours are normally Monday - Friday 8:00AM - 4:00PM ET. Weekend support requests are typically handled on Monday morning.
During business hours, we typically respond within 2-3 hours. It can, however, take up to 48 hours to receive a response.