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iCan abusive clauses
Antonio Rodríguez edited this page Jan 6, 2025
·
1 revision
We analyzed the customer agreement with ican to find and fix abusive clauses within our Service.
Out of the flagged terms, we fixed most but the following were considered non-abusive and incorrectly flagged:
- Introduction paragraph: By signing this agreement with the CloudMedix services ("Services"), the Customer agrees to comply with and be bound by the terms and conditions outlined in this Agreement. => We consider this to be a false positive because it does not match with "Contract by using", as we specifically require the Customer to read and sign the document to be considered accepted.
- Item 2.5: CloudMedix reserves the right to modify its pricing plans and fees at any time, with at least 30 days' notice to the Customer, who may choose to accept the new terms or remain bound to the previous ones. => We consider this to be a false positive as we are not changing the terms unilaterally. We are instead giving a fair amount of time to consider them, and if the Customer decides to stick with the old terms, they are allowed to.
- Item 3.3: The Customer shall be solely responsible for any and all claims arising from the Customer's use of the Services, including but not limited to any misuse of the Services or violation of applicable laws, of which CloudMedix shall not be liable for any such claims. => We are liable for any claim the Customer or Users may arise, except for when they break the terms of service of applicable laws, where we consider the validity of the claim is overruled.
- Item 9.2: Disputes may be resolved via any legal means available in the Customer's juristiction, although CloudMedix shall facilitate the resolution of disputes amicably, and if necessary, through arbitration. => We are not forcing arbitration here, what we are is facilitating the resolution via this means, but leaving the door open to the Customer to file a lawsuit if legal claim through any other means if they consider it to be more fit.
[
{
"Term": "# Terms of Service \n \n Effective Date: January 8th, 2025 \n \n This Customer Agreement (\"Agreement\") is entered into by and between CloudMedix (\"Company\"), a Spanish company, and the entity or individual (\"Customer\") who subscribes to the CloudMedix services.",
"isUnfair": false,
"Limitation of liability": 0.0014493666822090745,
"Unilateral termination": 0.0012052296660840511,
"Unilateral change": 0.0008882144466042519,
"Content removal": 0.0010442058555781841,
"Contract by using": 0.0013538212515413761,
"Choice of law": 0.0006631292635574937,
"Jurisdiction": 0.0008223601034842432,
"Arbitration": 0.0016033638967201114
},
{
"Term": "By signing this agreement with the CloudMedix services (\"Services\"), the Customer agrees to comply with and be bound by the terms and conditions outlined in this Agreement. \n \n ## 1.",
"isUnfair": true,
"Limitation of liability": 0.003715334925800562,
"Unilateral termination": 0.002771932864561677,
"Unilateral change": 0.008873632177710533,
"Content removal": 0.004730090498924255,
"Contract by using": 0.5254953503608704,
"Choice of law": 0.015362651087343693,
"Jurisdiction": 0.005085057113319635,
"Arbitration": 0.008007599040865898
},
{
"Term": "General information \n \n 1.1 \"Services\" refer to the software-as-a-service (SaaS) offerings provided by CloudMedix for medical clinics to manage patient information, appointments, and patient access to specific data.",
"isUnfair": false,
"Limitation of liability": 0.0022562977392226458,
"Unilateral termination": 0.0011650037486106157,
"Unilateral change": 0.0008503582212142646,
"Content removal": 0.0009642581571824849,
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"Choice of law": 0.000545552175026387,
"Jurisdiction": 0.0007509423885494471,
"Arbitration": 0.0010628028539940715
},
{
"Term": "\n \n 1.2 \"Customer Data\" refers to all information, data, and materials provided or submitted by the Customer or its users through the Services. \n \n 1.3 \"Users\" refers to individuals authorized by the Customer to use the Services, including clinic staff and patients.",
"isUnfair": false,
"Limitation of liability": 0.0020785864908248186,
"Unilateral termination": 0.0010306293843314052,
"Unilateral change": 0.0007956893532536924,
"Content removal": 0.0009111080435104668,
"Contract by using": 0.0007916835602372885,
"Choice of law": 0.000534624035935849,
"Jurisdiction": 0.0006227754638530314,
"Arbitration": 0.0009357976377941668
},
{
"Term": "\n \n 1.4 This Agreement does not grant either party any rights or obligations beyond those explicitly outlined.",
"isUnfair": false,
"Limitation of liability": 0.0019670415204018354,
"Unilateral termination": 0.001231899717822671,
"Unilateral change": 0.0007165197748690844,
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"Choice of law": 0.0007581547251902521,
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"Arbitration": 0.000934659328777343
},
{
"Term": "\n \n ## 2.",
"isUnfair": false,
"Limitation of liability": 0.002929549664258957,
"Unilateral termination": 0.0011942726559937,
"Unilateral change": 0.0008639461011625826,
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},
{
"Term": "Payments \n \n 2.1 The Customer agrees to pay all applicable subscription fees as specified in the order form or pricing plan.",
"isUnfair": false,
"Limitation of liability": 0.0017170935170724988,
"Unilateral termination": 0.0009404486627317965,
"Unilateral change": 0.0008671510149724782,
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},
{
"Term": "\n \n 2.2 Fees must be paid promptly, and CloudMedix shall provide clear invoices detailing the charges.",
"isUnfair": false,
"Limitation of liability": 0.0019304042216390371,
"Unilateral termination": 0.001086529577150941,
"Unilateral change": 0.0008587095071561635,
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"Choice of law": 0.0005478890961967409,
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"Arbitration": 0.0009261809755116701
},
{
"Term": "\n \n 2.3 Refunds for unused portions of the Services will be granted only in compliance with applicable laws or as explicitly agreed upon in writing.",
"isUnfair": false,
"Limitation of liability": 0.0019749910570681095,
"Unilateral termination": 0.001065289368852973,
"Unilateral change": 0.0007559406803920865,
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},
{
"Term": "\n \n 2.4 Failing to pay fees may result in the temporal suspension of the Services until payment is received passed 30 days of the payment date.",
"isUnfair": false,
"Limitation of liability": 0.005904224701225758,
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},
{
"Term": "\n \n 2.5 CloudMedix reserves the right to modify its pricing plans and fees at any time, with at least 30 days' notice to the Customer, who may choose to accept the new terms or remain bound to the previous ones.",
"isUnfair": true,
"Limitation of liability": 0.008585883304476738,
"Unilateral termination": 0.04425821453332901,
"Unilateral change": 0.779086172580719,
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"Arbitration": 0.009065749123692513
},
{
"Term": "\n \n 2.6 If the Customer decides to not accept the new terms, the Services will still be provided, but support cannot be guaranteed at the level it was originally signed by both parties.",
"isUnfair": false,
"Limitation of liability": 0.0028681443072855473,
"Unilateral termination": 0.0009926415514200926,
"Unilateral change": 0.0007179784588515759,
"Content removal": 0.0008250499377027154,
"Contract by using": 0.0008909454336389899,
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"Arbitration": 0.0007784953922964633
},
{
"Term": "\n \n ## 3.",
"isUnfair": false,
"Limitation of liability": 0.0027876095846295357,
"Unilateral termination": 0.001183091546408832,
"Unilateral change": 0.0008773804875090718,
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"Arbitration": 0.000785270007327199
},
{
"Term": "Liability, warranty and Indemnification \n \n 3.1 CloudMedix's Promise: CloudMedix promises to use commercially reasonable efforts to provide the Services in a reliable and secure manner.",
"isUnfair": false,
"Limitation of liability": 0.002276473678648472,
"Unilateral termination": 0.0013148973230272532,
"Unilateral change": 0.000829314929433167,
"Content removal": 0.0010520066134631634,
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"Arbitration": 0.0008449832675978541
},
{
"Term": "\n \n 3.2 CloudMedix shall not limit its liability for gross negligence, fraud, or willful misconduct.",
"isUnfair": false,
"Limitation of liability": 0.0111460629850626,
"Unilateral termination": 0.0011865586275234818,
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{
"Term": "\n \n 3.3 The Customer shall be solely responsible for any and all claims arising from the Customer's use of the Services, including but not limited to any misuse of the Services or violation of applicable laws, of which CloudMedix shall not be liable for any such claims.",
"isUnfair": true,
"Limitation of liability": 0.6921857595443726,
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},
{
"Term": "However, such indemnification shall not absolve CloudMedix of responsibility for its own gross negligence, fraud, or willful misconduct.",
"isUnfair": false,
"Limitation of liability": 0.04719776287674904,
"Unilateral termination": 0.0016871336847543716,
"Unilateral change": 0.0010618545347824693,
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{
"Term": "\n \n ## 4.",
"isUnfair": false,
"Limitation of liability": 0.002882832195609808,
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{
"Term": "Terms Modifications, Termination and Compliance \n \n 4.1 This Agreement begins on the Effective Date and remains in effect until terminated by either party.",
"isUnfair": false,
"Limitation of liability": 0.0012514329282566905,
"Unilateral termination": 0.0010529968421906233,
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{
"Term": "\n \n 4.2 Either party may terminate the Agreement for convenience with 30 days’ written notice.",
"isUnfair": false,
"Limitation of liability": 0.0030937688425183296,
"Unilateral termination": 0.07991281151771545,
"Unilateral change": 0.002703422447666526,
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{
"Term": "CloudMedix will ensure that any prepaid fees for unused periods are refunded proportionately.",
"isUnfair": false,
"Limitation of liability": 0.0056457058526575565,
"Unilateral termination": 0.001202877378091216,
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},
{
"Term": "\n \n 4.3 CloudMedix shall not unilaterally alter the terms of this Agreement without explicit written consent from the Customer. \n \n ## 5.",
"isUnfair": false,
"Limitation of liability": 0.0011912084883078933,
"Unilateral termination": 0.0008877440122887492,
"Unilateral change": 0.000996480928733945,
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},
{
"Term": "User Accounts, Content, and Third-Party Links \n \n 5.1 The Customer must ensure that all Users authorized to access the Services comply with this Agreement and applicable laws.",
"isUnfair": false,
"Limitation of liability": 0.0011947613675147295,
"Unilateral termination": 0.000900315004400909,
"Unilateral change": 0.0010599605739116669,
"Content removal": 0.0009479188593104482,
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},
{
"Term": "\n \n 5.2 Content shared through the Services remains the intellectual property of the Customer unless otherwise specified.",
"isUnfair": false,
"Limitation of liability": 0.0014125474262982607,
"Unilateral termination": 0.0010202460689470172,
"Unilateral change": 0.0008913020719774067,
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{
"Term": "\n \n 5.3 Links to third-party services provided within the platform are for convenience.",
"isUnfair": false,
"Limitation of liability": 0.001704340218566358,
"Unilateral termination": 0.0010890938574448228,
"Unilateral change": 0.0010222182609140873,
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},
{
"Term": "CloudMedix is not responsible for the accuracy, privacy, or functionality of third-party services.",
"isUnfair": false,
"Limitation of liability": 0.08970329165458679,
"Unilateral termination": 0.0036608795635402203,
"Unilateral change": 0.0018254780443385243,
"Content removal": 0.0027369679883122444,
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},
{
"Term": "\n \n ## 6.",
"isUnfair": false,
"Limitation of liability": 0.002815010491758585,
"Unilateral termination": 0.001159388804808259,
"Unilateral change": 0.0008572216029278934,
"Content removal": 0.0008849427103996277,
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},
{
"Term": "Privacy and Data User \n \n 6.1 CloudMedix is committed to adhering to applicable data protection laws, including GDPR and HIPAA, as relevant to the Customer. \n \n 6.2 Customer Data will not be shared, sold, or accessed by CloudMedix beyond what is necessary to deliver the Services or comply with legal requirements.",
"isUnfair": false,
"Limitation of liability": 0.0018607272068038583,
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},
{
"Term": "\n \n 6.3 In the event of a data breach, CloudMedix will provide prompt notification and cooperate fully with the Customer to mitigate risks.",
"isUnfair": false,
"Limitation of liability": 0.002562460722401738,
"Unilateral termination": 0.0017328513786196709,
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},
{
"Term": "\n \n ## 7.",
"isUnfair": false,
"Limitation of liability": 0.0028980013448745012,
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},
{
"Term": "Account Security, Confidentiality, and Legal Obligations \n \n 7.1 The Customer must maintain the confidentiality of account credentials and promptly notify CloudMedix of any suspected unauthorized access.",
"isUnfair": false,
"Limitation of liability": 0.00166329147759825,
"Unilateral termination": 0.0010839217575266957,
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{
"Term": "\n \n 7.2 CloudMedix agrees to treat all Customer Data as confidential and implement robust security protocols.",
"isUnfair": false,
"Limitation of liability": 0.0018939125584438443,
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{
"Term": "\n \n 7.3 Both parties shall comply with applicable laws and ensure the lawful handling of sensitive information.",
"isUnfair": false,
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{
"Term": "\n \n ## 8.",
"isUnfair": false,
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{
"Term": "App Integrations and Platform Features \n \n 8.1 Integrations with third-party applications may enhance functionality.",
"isUnfair": false,
"Limitation of liability": 0.0014056552900001407,
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{
"Term": "The information shared with third-party services used by CloudMedix include: \n - Customer payment information, such as billing details, may be shared with payment gateways to complete transactions.",
"isUnfair": false,
"Limitation of liability": 0.0016949743730947375,
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{
"Term": "\n - Customer contact information, like email addresses, may be shared with email services to send appointment reminders and notifications.",
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{
"Term": "\n - Limited location data may be shared with weather APIs to provide location-specific weather updates where applicable.",
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{
"Term": "\n \n 8.2 CloudMedix will inform Customers about any data-sharing requirements or associated risks of these integrations.",
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{
"Term": "\n \n 8.3 Platform features are subject to updates designed to improve functionality or meet evolving regulatory requirements.",
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{
"Term": "\n \n ## 9.",
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"Term": "\n \n \n ## Contact Information \n \n For inquiries about this Agreement, please contact CloudMedix at info@cloudmedix.com",
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