Merge pull request #28746 from Expensify/marklouisdeshaun-patch-2

Update Tax-Exempt.md

docs/articles/expensify-classic/billing-and-subscriptions/Tax-Exempt.md

@@ -1,5 +1,20 @@
 ---
 title: Tax Exempt
-description: Tax Exempt
+description: Tax-exempt status in Expensify for organizations recognized by the IRS or local tax authorities. 
 ---
-## Resource Coming Soon!
+# Overview
+If your organization is recognized by the IRS or other local tax authorities as tax-exempt, that means you don’t need to pay any tax on your Expensify monthly bill.  Please follow these instructions to request tax-exempt status.
+# How to request tax-exempt status in Expensify
+1. Go to **Settings > Account > Payments**. 
+1. Click on the option that says **Request Tax-Exempt Status**.
+1. After you've requested tax-exempt status, Concierge (our support service) will start a conversation with you. They will ask you to upload a PDF of your tax-exempt documentation. This document should include your VAT number (or "RUT" in Chile). You can use one of the following documents: 501(c), ST-119, or a foreign tax-exempt declaration.
+1. Our team will review your document and let you know if we need any more information.
+1. Once everything is verified, we'll update your account accordingly.
+
+Once your account is marked as tax-exempt, the corresponding state tax will no longer be applied to future billing. 
+
+If you need to remove your tax-exempt status, let your Account Manager know or contact Concierge.
+
+# FAQ
+## What happens to my past Expensify bills that incorrectly had tax added to them? 
+Expensify can provide a refund for the tax you were charged on your previous bills. Please let your Account Manager know or contact Concierge if this is the case.