9.3.0

9.3.0

New

• This version introduces the ability to convert a virtual visit to a phone visit. This functionality can be triggered by the care giver when the virtual visit is experiencing any technical issues.
• When the patient closes the "Convert to Phone" CTA, the start or resume methods will return a .phoneVisit completion reason.
• The onVirtualVisitModalityChanged method was added to the VirtualEventDelegate. This method is called when a virtual visit is converted to a phone visit.
• New localizable strings:

localizable.strings key	Usage
dialog_convertToPhone_success_title	CTA Title when the virtual visit was successfully converted to a phone visit.
dialog_convertToPhone_success_message	CTA Message when the virtual visit was successfully converted to a phone visit.

Visit cancellation reason

• Cancelling a virtual visit will now require a reason to cancel the visit. Please work with your DexCare implementation team to learn how you can enable this feature for your organization.
• VirtualService has a new function cancelVideoVisit(visitId: String, reasonCode: String) to cancel the video visit. The SDK will also use this function internally if patients decide the cancel the visit from the waiting room. The reasonCode should come from the list of CancelReason returned in the getVisitCancellationReasons() function. Similarly, use cancelPhoneVisit(visitId: String, reasonCode: String, patientEmail: String) to cancel phone visit.
• A new function getVisitCancellationReasons() is available in VirtualService. This function will return a list of CancelReason that can be presented to users to make a selection. A CancelReason will have a display text that's user friendly and a code that needs to be sent back to the VirtualService to cancel the visit. CancelReason is localized as per device locale. Currently supported languages are English and Spanish.

Post visit survey

• This version introduces a post visit survey that is seamlessly configurable. The SDK itself will present the UI to the patient once the visit is completed. The UI for the survey is configurable from the backend. The survey is not enabled by default when you update to this version. So please reach out to your DexCare implementation contact person for more details. However, please be aware of the breaking changes mentioned below for this version.

Deprecated

• getVirtualVisitStatus in VirtualService is now deprecated in favor of new function getVirtualVisit.
  They both share the same implementation but the new function provides more detail about the visit.

• cancelVirtualVisit function in VirtualService has been deprecated in favor of the new
  cancelVideoVisit and cancelPhoneVisit functions.

Breaking

• With the introduction of new web based post visit survey, this version removes the support for postFeedback from VirtualService. This function is no longer needed and your app doesn't have to implement the UI for survey. DexCare SDK will display the survey after the visit is concluded. Please reach out to your DexCare contact to understand more on configuring the web based survey.

Bug fixes

• Fixes issue where sdkVersion was returning nil when integrated via SPM
• Fixes issue where chat message creationDate epoch timestamp contained decimal places
• Display number instead of words for wait time period in virtual visit waiting room