The AI-powered Customer Service Platform is an innovative system designed to revolutionize customer support by leveraging artificial intelligence and machine learning. It aims to provide efficient, accurate, and personalized customer service while reducing the workload on human agents and seamlessly integrating with existing systems and processes.

• NLP Chatbot: Handles customer interactions.
• Sentiment Analysis: Analyzes customer sentiment.
• Ticketing System: Manage new manual tickets.
• Ticket Router: Routes complex queries.
• Knowledge Base: Stores and retrieves information.
• AI Agent: Handles complex queries.
• Analytics Engine: Logs and analyzes interactions.