docs: add statement of support (#229)

README.md

@@ -19,6 +19,12 @@ This repository contains different types of scripts to facilitate the use of the
 
 All contributions are welcome. Please make sure to verify that the CI/CD checks pass and are not failing.
 
+## Support
+
+Falcon Scripts is a community-driven, open source project designed to streamline the deployment and use of the CrowdStrike Falcon sensor. While not a formal CrowdStrike product, Falcon Scripts is maintained by CrowdStrike and supported in partnership with the open source developer community.
+
+For additional support, please see the [SUPPORT.md](SUPPORT.md) file.
+
 ## License
 
 See [LICENSE](LICENSE)

SUPPORT.md

@@ -0,0 +1,13 @@
+# Falcon Scripts Support
+
+Falcon Scripts is a community-driven, open source project designed to streamline the deployment and use of the CrowdStrike Falcon sensor. While not a formal CrowdStrike product, Falcon Scripts is maintained by CrowdStrike and supported in partnership with the open source developer community.
+
+## Issue Reporting and Questions
+
+Issues may be reported [here](https://github.com/CrowdStrike/falcon-scripts/issues/new) and are used to track bugs, documentation and link updates, enhancement requests and security concerns.
+
+## Support Escalation
+
+Generally, we endeavor to provide support for using Falcon Scripts here within the repository. This expands our online knowledge base, enables self-help for our community, and can reduce the amount of time for you to receive answers.
+
+If you are a CrowdStrike customer and you would prefer to have your questions or issues handled directly with CrowdStrike Support, you are welcome to [contact the CrowdStrike technical support team](https://supportportal.crowdstrike.com/).