Merge pull request #12 from Clever/IPOC-172-help-center

Update policies to include help center

general-terms-of-use.md

@@ -2,7 +2,7 @@
 
 _Effective Date: Jan 6, 2017_
 
-Welcome to Clever! We’re delighted to have you on our website and maybe even using our service (the “Services”). Please continue reading to learn about the terms by which you may use our Services. If you have questions about this Agreement, please contact us at [support@clever.com](mailto:support@clever.com).
+Welcome to Clever! We’re delighted to have you on our website and maybe even using our service (the “Services”). Please continue reading to learn about the terms by which you may use our Services. If you have questions about this Agreement, please contact us by visiting our [Help Center](https://support.clever.com/).
 
 These General Terms of Use apply to all: (i) schools, school districts, and related entities and organizations that sign up to use the Services, including but not limited to administrators who access the Services on their behalf (each a “School”); (ii) non-School visitors, users, and others, including students, teachers, and their parents, who use the Services; and (iii) third-party providers of applications (each a “Developer” and collectively with  the individuals referenced in (ii) above and Schools, the “Users” or “you”). If you’re a School, our [Additional Terms of Use for Schools](terms-of-use-for-schools.md) apply to you too. If you’re a Developer, our [Additional Terms of Use for Developers](terms-of-use-for-developers.md) apply to you too. These General Terms of Use, the [Additional Terms of Use for Schools](terms-of-use-for-schools.md) (as applicable to Schools) and the [Additional Terms of Use for Developers](terms-of-use-for-developers.md) (as applicable to Developers) are collectively referred to herein as the “Agreement”.
 
@@ -68,7 +68,7 @@ You agree to defend, indemnify and hold harmless Clever and its subsidiaries, ag
 
 **v) WARRANTY DISCLAIMER**
 
-These next few sections are in all caps so we can be sure we have your attention. Again, please feel free to contact us at [support@clever.com](mailto:support@clever.com) if any of this is unclear or if you have any questions about what these sections mean.
+These next few sections are in all caps so we can be sure we have your attention. Again, please feel free to contact us by visiting our [Help Center](https://support.clever.com/) if any of this is unclear or if you have any questions about what these sections mean.
 
 THE SERVICES IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, CLEVER, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICES.
 

privacy-policy.md

@@ -62,13 +62,13 @@ Who we may share information with:
 
 *Account information and settings:* Schools may update account information and modify Services by signing into the administrator account.  Schools and other website visitors can opt-out of receiving promotional email from us by clicking on the “unsubscribe” feature at the bottom of each email. Sorry, you cannot unsubscribe from Service-related messaging.
 
-If you have any questions about reviewing or modifying account information, contact us directly at [support@clever.com](mailto:support@clever.com).
+If you have any questions about reviewing or modifying account information, contact us directly by visiting our [Help Center](https://support.clever.com/).
 
 *Access to Student Data:* Student Data is provided and controlled by the Schools. If you have any questions about reviewing, modifying, or deleting personal information of a student, please contact your School directly.
 
 Deleting or disabling cookies: You may be able to disallow cookies to be set on your browser. Please look for instructions on how to delete or disable cookies and other tracking/recording tools on your browser’s technical settings. You may not be able to delete or disable cookies on certain mobile devices and/or certain browsers. For more information on cookies, visit [www.allaboutcookies.org](www.allaboutcookies.org). Remember, disabling cookies may disable many of the features available on the Service, so we recommend you leave cookies enabled.
 
-How long we keep User Content: Following termination or deactivation of a School account, Clever may retain profile information and content for a commercially reasonable time for backup, archival, or audit purposes, but any and all Student Data associated with the School will be deleted promptly.  We may maintain anonymized or aggregated data, including usage data, for analytics purposes. If you have any questions about data retention or deletion, please contact [support@clever.com](mailto:support@clever.com).
+How long we keep User Content: Following termination or deactivation of a School account, Clever may retain profile information and content for a commercially reasonable time for backup, archival, or audit purposes, but any and all Student Data associated with the School will be deleted promptly.  We may maintain anonymized or aggregated data, including usage data, for analytics purposes. If you have any questions about data retention or deletion, please contact us by visiting our [Help Center](https://support.clever.com/).
 
 ## _We do not collect any information from students without consent._
 
@@ -82,7 +82,7 @@ We are not responsible for the practices employed by websites, applications or s
 
 ### 7. HOW TO CONTACT US
 
-If you have any questions about this Privacy Policy or the Service, please contact us at [support@clever.com](mailto:support@clever.com).
+If you have any questions about this Privacy Policy or the Service, please contact us by visiting our [Help Center](https://support.clever.com/).
 
 ### 8. CHANGES TO OUR PRIVACY POLICY
 

terms-of-use-for-developers.md

@@ -104,6 +104,6 @@ You agree to defend any and all claims, suits, actions or proceedings brought by
 
 ### SECTION 11. QUESTIONS
 
-We here at Clever hope that you will have the best possible experience when using our Services. If you have any questions or concerns about our Services or anything in our [General Terms of Use](general-terms-of-use.md), these Additional Terms for Developers, or our [Privacy Policy](privacy-policy.md), please don’t hesitate to contact us at [support@clever.com](mailto:support@clever.com) and we’ll do our best to promptly respond to you.
+We here at Clever hope that you will have the best possible experience when using our Services. If you have any questions or concerns about our Services or anything in our [General Terms of Use](general-terms-of-use.md), these Additional Terms for Developers, or our [Privacy Policy](privacy-policy.md), please don’t hesitate to contact us by visiting our [Help Center](https://support.clever.com/) and we’ll do our best to promptly respond to you.
 
 Thanks for reading!

terms-of-use-for-schools.md

@@ -22,7 +22,7 @@ You authorize us to access Student Data and will provide a way for us access the
 
 **B. THIRD PARTY ACCESS**
 
-You may designate one or more third-party Developers to securely access Student Data via our API. We will not send Student Data to a Developer unless explicitly authorized by you. You acknowledge that we are not responsible for the data practices of third party Developers, and that, as between us, you are solely responsible for the consequences of providing or transmitting Student Data to such Developers, or authorizing those Developers to access Student Data through the Services. At any time, you can revoke any Developer’s ongoing access to Student Data via the API by contacting us at [support@clever.com](mailto:support@clever.com).
+You may designate one or more third-party Developers to securely access Student Data via our API. We will not send Student Data to a Developer unless explicitly authorized by you. You acknowledge that we are not responsible for the data practices of third party Developers, and that, as between us, you are solely responsible for the consequences of providing or transmitting Student Data to such Developers, or authorizing those Developers to access Student Data through the Services. At any time, you can revoke any Developer’s ongoing access to Student Data via the API by visiting our [Help Center](https://support.clever.com/).
 
 We may disclose or provide access to Student Data to our employees and certain service providers with a legitimate need to access such information in connection with providing the Services. We and our employees, subcontractors, service providers, or agents involved in the handling, transmittal, and/or processing of Student Data will maintain the confidentiality of any data that includes personally identifiable information and shall not redisclose such data except as necessary in order to provide the Services. We will maintain access log(s) that record all disclosures of or access to Student Data within our possession and will provide copies of those access log(s) to you on your request.
 
@@ -49,7 +49,7 @@ You may request in writing that we delete any of your Student Data (except as pr
 
 **B. TERMINATING YOUR ACCESS TO THE SERVICES**
 
-Schools may, at any time and for any or no reason, terminate these Additional Terms for Schools and our [General Terms of Use](general-terms-of-use.md) by providing written notice to [support@clever.com](mailto:support@clever.com), except that provisions that by their nature should survive termination will survive termination, such as provisions relating to warranty disclaimers, limitations of liability, indemnities, and governing law.
+Schools may, at any time and for any or no reason, terminate these Additional Terms for Schools and our [General Terms of Use](general-terms-of-use.md) by providing written notice by visiting our [Help Center](https://support.clever.com/), except that provisions that by their nature should survive termination will survive termination, such as provisions relating to warranty disclaimers, limitations of liability, indemnities, and governing law.
 
 Within seventy-two (72) hours of our receipt of such notice of termination or earlier if commercially reasonable to do so, we will cease accessing your SIS. We will automatically delete or de-identify all Student Data within seventy-two (72) hours of our receipt of the termination notice, except for Student Data residing on backups or internal logs which will be removed within sixty (60) days, and will provide notice to the School when Student Data has been deleted and/or anonymized as described in Section 3(B) above. As noted above, Student Data that has previously been made available to Developers may still be in Developers’ possession notwithstanding the School’s termination of these Additional Terms for Schools and our [General Terms of Use](general-terms-of-use.md), and the Developer’s subsequent use or deletion will be governed by any agreements between School and Developers. We may terminate these Additional Terms for Schools and our [General Terms of Use](general-terms-of-use.md) in accordance with the [General Terms of Use](general-terms-of-use.md).
 
@@ -59,6 +59,6 @@ We care deeply about the privacy and security of Student Data. We maintain stric
 
 ### SECTION 6. QUESTIONS
 
-We here at Clever hope that you will have the best possible experience when using our Services. If you have any questions or concerns about our Services or anything in our [General Terms of Use](general-terms-of-use.md), these Additional Terms for Schools, or our [Privacy Policy](privacy-policy.md), please don’t hesitate to contact us at [support@clever.com](mailto:support@clever.com) and we’ll do our best to promptly respond to you.
+We here at Clever hope that you will have the best possible experience when using our Services. If you have any questions or concerns about our Services or anything in our [General Terms of Use](general-terms-of-use.md), these Additional Terms for Schools, or our [Privacy Policy](privacy-policy.md), please don’t hesitate to contact us by visiting our [Help Center](https://support.clever.com/) and we’ll do our best to promptly respond to you.
 
 Thanks for reading!