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Service level agreement for deployment

As per the safe deployment mandate, all the configuration changes are treated as code changes. Consequently, they use similar deployment processes.

All changes that are checked in to the dev branch will be deployed in the following order: Dogfood -> RC -> MPAC -> PROD -> National Clouds (FairFax, Mooncake and BlackForest). The following table specifies the amount of time allowed to complete the deployment.

Framework SLA

Environment Service Level Agreement
DOGFOOD 1-2 business days
RC 1-3 business days
MPAC 1-3 business days
PROD 5-7 business days
FAIRFAX Prod + 3 business days
MOONCAKE Prod + 6 business days
BLACKFOREST Prod + 9 business days

Hosting Service SLA

Environment Service Level Agreement
DOGFOOD 1-2 business days
MPAC 1-3 business days
PROD 5-7 business days
FAIRFAX Prod + 3 business days
MOONCAKE Prod + 6 business days
BLACKFOREST Prod + 9 business days