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[mrmjprice]

Get a refund

Use this service to:

• Get a refund of your Swift card or paper ticket if you pay by Direct Debit

This process takes around 5 minutes.

(!) You can only get a refund using this service if you paid for your ticket by Direct Debit

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Before you start

• You will need your Swift card or paper ticket
• If the long number on your Swift card begins with 633597 0112, it is managed by National Express West Midlands
• You will need your Direct Debit reference number. This begins with 6 and is shown next to every payment to WMCA on your bank statement

There is guidance available to show how we will work out your refund.

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