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Trouble Shooting

trumpy81 edited this page Feb 18, 2023 · 14 revisions

The ExportTools 4 Plex plugin is NO longer in development. Please try WebTools-NG, a standalone program that runs on any PC/Laptop. Visit the WebTools-NG Wiki for full details.

This site remains as a legacy only!


Trouble Shooting

Note: If you are using Plex Webclient version 3.104.1 or above, then see Important Notice

If you encounter an issue, please create an issue report by clicking on the Issues tab above. We in about 99% of the times also ask you for the ExportTools plugin logs, so attaching them right away would save time.

To locate the ExportTools plugin logs:

PMS Logs

Then locate the ExportTools logs in the PMS Plugin Logs folder.

They will be named: "com.plexapp.plugins.ExportTools.log" please gather all of the logs followed by a number as well.

Logs can be provided publicly in your issues thread, or if you prefer to keep them private, then attach them to a private message sent to dane22

Alternatively, use the WebTools plugin to download the logs and attach the .zip file to your issue report or to a private message sent to dane22.

You can find the forum thread for this plugin here


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