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Can't import accounts in Thunderbird app using QR code #8506
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Hi, can you check some of the troubleshooting steps at https://support.mozilla.org/en-US/kb/thunderbird-android-import ? Try holding the camera a bit further away, and if you have dark mode enabled on desktop maybe disable it so the QR code is black/white. |
@kewisch Can confirm that we have encountered the same issue using 8.1, 8.0 and 8.0.b5 when attempting to import more than 2 accounts. Changing the OS theme to light was the correct workaround in order for the device to properly scan the QR code. |
Same issue for me on Android. -Desktop TB version 128.4.1esr (64-bit) Ubuntu Mate. After the step 'Select Import settings' the camera opens and a DONE button is shown but pressing it does nothing but move to the next page without any settings transferred. |
Can you confirm this issue is fixed in Thunderbird Desktop 128.5.0esr or later? |
Working on 128.5.0esr |
Super, thank you! |
It still doesn't work for me with 128.5.1esr. |
Light theme works, dark does not - 128.5.2esr |
Checklist
App
Thunderbird for Android
App version
TB v8
Where did you get the app from?
F-Droid
Android version
Android 15 with GrapheneOS up to date
Device model
Pixel 7
Steps to reproduce
I generate a QR code from my TB desktop (128.4.0esr (64-bit)) (Manjaro)
I click on "Import parameters" in the TB Android app
It opens a camera view and I can see the QR code in it
Nothing happens, no import
Expected behavior
The TB Android app should scan the QR code and import accounts.
Actual behavior
I generate a QR code from my TB desktop (128.4.0esr (64-bit)) 'Manjaro)
I click on "Import parameters" in the TB Android app
It opens a camera view and I can see the QR code in it
Nothing happens, no import
Logs
No response
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