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Does not work on my Windows 11 computer #109

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sameehsuhail opened this issue Aug 6, 2021 · 11 comments
Closed

Does not work on my Windows 11 computer #109

sameehsuhail opened this issue Aug 6, 2021 · 11 comments

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@sameehsuhail
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@steam3d
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steam3d commented Aug 6, 2021

Hi. Can you upload the log file? I tested on windows 11 on my virtual machine and the MagicPods works well

@sameehsuhail
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is that the UI log or the service log

@sameehsuhail
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@steam3d
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steam3d commented Aug 6, 2021

Do you have the two Bluetooth adapter on your pc? The MagicPods stuck on Bluetooth check

@sameehsuhail
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image

@steam3d
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steam3d commented Aug 6, 2021

Try to run this DeviceFinder. You should see a lot of creeping lines. You could try to restart or reinstall the MagicPods or reboot PC. Also check privacy settings, maybe Microsoft added some Bluetooth settings.

@sameehsuhail
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Restarting it did something, but now its stuck on searching.
image
MagicPodsUILog.txt
MagicPodsServiceLog.txt
And the log shows the same, but now it has connected

@steam3d
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steam3d commented Aug 6, 2021

Did you try to update Bluetooth drivers?

@sameehsuhail
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Yes I did

@steam3d
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steam3d commented Aug 6, 2021

Unfortunately, this is known issue when Windows does not send any Bluetooth data to the MagicPods. Since The Windows controls directly Bluetooth, there is no way to fix this issue.

There are 2 steps that help some users:

  1. Remove the MagicPods -> Reboot PC -> Install it again
  2. Update drivers to the latest on manufacture site (not through windows update)

I'm sorry, but from my side, I can't fix it

@steam3d
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steam3d commented Sep 8, 2021

No feedback

@steam3d steam3d closed this as completed Sep 8, 2021
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