diff --git a/internal/buildscripts/packaging/installer/install.ps1 b/internal/buildscripts/packaging/installer/install.ps1
index 5939a8b558..05d3daa7e5 100644
--- a/internal/buildscripts/packaging/installer/install.ps1
+++ b/internal/buildscripts/packaging/installer/install.ps1
@@ -257,7 +257,7 @@ function verify_access_token([string]$access_token="", [string]$ingest_url=$INGE
     } catch {
         $err = $_.Exception.Message
         $message = "
-        An error occurred while validating the access token
+        Your access token could not be verified. This may be due to a network connectivity issue or an invalid access token.
         $err
         "
         throw "$message"
diff --git a/internal/buildscripts/packaging/installer/install.sh b/internal/buildscripts/packaging/installer/install.sh
index 4fe2e29a3c..7796a9bfe6 100755
--- a/internal/buildscripts/packaging/installer/install.sh
+++ b/internal/buildscripts/packaging/installer/install.sh
@@ -1052,7 +1052,7 @@ parse_args_and_install() {
   fi
 
   if [ "${VERIFY_ACCESS_TOKEN:-true}" = "true" ] && ! verify_access_token "$access_token" "$ingest_url" "$insecure"; then
-    echo "Your access token could not be verified. This may be due to a network connectivity issue." >&2
+    echo "Your access token could not be verified. This may be due to a network connectivity issue or an invalid access token." >&2
     exit 1
   fi