Before dive into the project, Customer churn is the percentage of customers that stopped using your company's product or service during a certain time frame. It measures how and why are customers leaving the business. In this project we will make a customer churn prediction model using ANN(Artificial Neural Network). Here, we will build a deep learning model for churn prediction using telecom customer churn dataset from kaggle (https://www.kaggle.com/datasets/blastchar/telco-customer-churn). Please find the project from the "Customer_churn_prediction_using_ANN.ipynb" file I have uploaded here.
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sheikh-arafat/Customer-Churn-Prediction-Using-ANN
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In this project I have built a deep learning model to predict the churn and use precision,recall, f1-score to measure performance of the model.
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