zendesk

Zendesk Destination Function

This function utilizes Zendesk's Tickets API to create a new ticket with an internal note for your Support team to action on each time a user submits an application for review where Segment's Track method is called.

Getting Started

1. In the Settings Builder, make sure you add the relevant Settings as listed below, making sure the naming matches what's in the code on lines 2 and 26. You can find the Settings Builder under App Info > Settings (left hand nav).
2. Copy and paste the Zendesk function template code in the index.js file directly into the editor.
3. Add your relevant Zendesk Subdomain and credentials so you can send a test event.
4. You can send the following test event to validate the existing template works as expected and see the feedback populate in your table:

{
  "event": "Application Submitted",
  "originalTimestamp": "2019-07-19T18:49:41.814249419Z",
  "properties": {
    "app_name": "apps/195",
    "component_type": "subscription",
    "display_name": "Customer X's Application"
  },
  "receivedAt": "2019-07-19T18:49:46.214Z",
  "sentAt": "2019-07-19T18:49:46.205Z",
  "timestamp": "2019-07-19T18:49:41.823Z",
  "type": "track",
  "userId": "userId123"
}

5. You're done! Feel free to modify the template to suit your organization's specific needs.

Settings

• subdomain (string)
• credentials (string)