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Business Roles

References

Open Group

TM Forum

Service Consumer

Represents an individual, organization or organization unit that consumes a service delivered by a Service Provider. Depending on the Business Model used a service consumer may not have a business relationship with the the service provider. For example, the consumer does not have to have an account (and associated Identity) managed by the Service Provider or to pay to consume the service.

Service Provider

Represents a organization that manages the delivery of a service to a service consumer. Depending on the Business Model used a service provider may not have a business relationship with the the service consumer. A Service Provider may provide different types of services like Communication Services (e.g. telephony), Identity Management Services (e.g. social network), Connectivity Services (e.g. Internet Access) ..

Identity Service Provider

to be adapted, source: wikipedia

An Identity Service Provider (IdP) is as a kind of service provider that creates, maintains, and manages identity information for service consumers and provides consumer authentication to other service providers, such as with web browser profiles responsible for: (a) providing identifiers for consumers looking to interact with a system, and (b) asserting to such a system that such an identifier presented by a consumer is known to the provider, and (c) possibly providing other information about consumer user that is known to the provider.

This may be achieved via an authentication service which verifies a security token that can be accepted as an alternative to repeatedly explicitly authenticating a user within a security realm.

An example of this could be where a website allows consumers to log in with Facebook credentials and Facebook acts as an identity provider. Facebook verifies that the user is an authorized user and returns information to the website - e.g. username and email address (specific details might vary). Similarly, if a site allows login with Google or Twitter credentials then Google and Twitter act as identity providers.

In perimeter authentication, a consumer needs to be authenticated only once (single sign-on). The consumer obtains a security token which is then validated by an Identity Assertion Provider for each system that the consumer needs to access.

Identified Service Consumer

A service consumer that is identified by a Identity Service Provider.

Anonymous Service Consumer

A service consumer that is not identified.

Communication Service Provider

A Service Provider that manages the delivery of Communication services e.g. telephony, chat, to Communication Service Consumers. NSP and CSP roles can be played by the same Service Provider actor.

Conversation / Communication Participant

A Service Consumer that communicates with another Service Consumer by using communication services from one or more CSP e.g., audio call.

The Participant that organise and invites other consumers to participate in conversations are called Organisers or (Owners?).

Network Service Provider

A Service Provider that sells bandwidth or network access by providing direct Internet backbone access to the Internet. Network service providers may consist of telecommunications companies, data carriers, wireless communications providers, Internet service providers, and cable television operators offering high-speed Internet access.

Business Broker

Is a Service Provider that assists or orchestrates the delivery of services involving more than one service provider.

Application Service Consumer

A consumer who utilizes an application for exchange of information or content via a public network.

Application Service Provider (ASP)

A service provider who provides an application (i. e. ERP) for utilization via a public or a private network. The ASP takes care of administration, data storage and backup, maintenance and so on. The customer doesn't buy the software/ application but rather rents it. Other that the application hoster it is part of the ASP to provide services such as customer care.

Application Provider

Developer of an application.

Content Provider

Value added service Provider who manages access to a structured set of data. The data are encapsuled and made accessible to the customers/ user.

Access Provider

Service provider who enables business and private customers with (technical) access to a network.

Hosting Provider

Service provider who makes available capacities such as servers, databases or storage to a (paying) customer/ user.

Charging Provider

Service Provider who measures and analyses the usage of a service, charges the usage and sends the data to a billing provider.

Billing Provider

Service provider who issues invoices based on the data received from a Charging Provider.

Data Provider

Data Analyst

Marketplace Provider

Collaborative Assistant Service Provider

Besides the usual and core features provided by CSPs in H2H Conversation, like voice, video and textual communication, Collaborative Assistant Service Provider cooperate with CSPs to deliver additional and specialized collaborative or assistant features. For example, services to assist business negotiations among participants, purchase orders, professional training, job interviews, software development, professional design, project architecture, etc.