Invalid entropy given for user XXXXXX on macOS Sonoma and M2/M3 systems

[huckabeec]

Describe the Bug

We have been transitioning from x86 Mac systems to the newer Apple M2/M3 systems and have started getting this error during Puppet runs:

Error: Could not prefetch user provider 'directoryservice': Invalid entropy given for user scanuser

"scanuser" is an account we create via Puppet - it is created normally on x86 systems, this error is new for the M2/M3 builds on Sonoma.

The same Puppet 'user' call is used for all macOS systems so it is confusing as to why these new systems are throwing this error.

I've got a debug run from one of the systems that I'm happy to share direct with someone from Puppet, I don't want to post it publicly here.

Expected Behavior

User gets created as normal

Steps to Reproduce

Run puppet agent

Environment

• Puppet agent 7.29.1
• macOS Sonoma 14.4.1 on Apple M2 Pro

[github-actions]

Migrated issue to PA-6384

[mhashizume]

Link to a previous Slack conversation about this issue: https://puppetcommunity.slack.com/archives/C0W298S9G/p1711046916485449

You mentioned there that this isn't an issue with M1 and x86 machines, which I think is good to mention here too.

[AriaXLi]

Hello, @huckabeec thank you for reporting this issue. We agree this is likely an improvement so this is on our radar and have created an internal ticket for this. Since this repository is being archived, this issue will be closed. To see more information on this, see https://www.puppet.com/blog/open-source-puppet-updates-2025.