User support ticket system

[xmunoz]

Python packagers who need help currently create Sourceforge and GitHub tickets, mail mailing lists, tweet at maintainers, and so on. A unified user support ticket system, integrated into Warehouse, would:

• help managers, entrepreneurs, and academics reserve specific package names
• support username changes
• give users a reporting system to quickly flag malware and spam
• provide a transfer system for abandoned/unmaintained projects
• reduce work for PyPI's core developers who currently have to sift through user support issues to find bug reports and feature requests
• enable PyPI admins to better delegate support and moderation work to volunteers

We need funding for backend and frontend development, testing and security checks, DevOps/infrastructure/platform services (including API/email integration), user experience work, technical writing for end users, project management, and community outreach.