Scheduled email doesn't finish sending when edited.

[williamhrs]

We found a weird bug happening when we edit an already scheduled e-mail.

It doesn't get fully sent, it only sends to some users and the others get aborted.

Let's say i just scheduled an email now, for tomorrow 9am(account timezone). I forgot to add a list, I edit it and save it again.

[pushchris]

@williamhrs this may be working as expected but its hard to know. When you abort a campaign it marks 100% of the people who were supposed to receive the message and who have not yet been sent a message as aborted to prevent any more sends. If you then reschedule the campaign, it will regenerate a list and any users who were aborted and are now in the new send list will have their status changed back to pending, but the rest will stay in the aborted state. It does not clear out users who do not match the new send list since it's trying to record the total state of the campaign.

If as you said all you did was add a list that is a bit odd. The only thing I can think of is that the campaign was in the process of aborting when you rescheduled so the two queries were executing over each other? Was there a list changed or removed?

[williamhrs]

@pushchris the thing is the email was never aborted on our side, only edited after it was scheduled. Is that what you said?

[williamhrs]

even when you re schedule a campaign it doesn't work.

[pushchris]

Interesting, looks like we didn't account for a case in the UI. You technically cant edit the base details of a campaign without aborting and restarting it since it needs to completely regenerate the send list. It looks like the UI lets you do that which puts the whole campaign into a bit of an odd state which it should ever be in. The design, etc can be edited while sending since those aren't related to the list or what sender things will go to. If you need to modify who an email is going to, abort it and then resend it. It will only send to those who haven't received it yet and should completely rebuild who receives the message (including the new additions)