Speech To Text processing timeout

[Hadymohammed]

Seeking Support for Optimizing Long Audio Transcriptions with Whisper Large Model

Hello everyone,

We are working on a project to transcribe our internally produced video content, which currently amounts to about 40 hours per month. Our ultimate goal is to scale this system for external users, which could substantially increase our transcription volume.

At present, we’re using the Whisper Large model, primarily because of its support for Arabic transcription and speaker diarization — both are critical features for our workflow. However, we’re running into some significant challenges due to processing constraints:

• Processing Max Time: The model has a processing limit of 20-minute for max processing time, and exceeding this often results in timeouts.
• Processing Speed: The model processes approximately 1 second of audio every 15 seconds, limiting it to less than 2 hours of audio per hour. Many of our audio and video files exceed these limits, making it difficult to use the current setup efficiently.

What We’re Looking For

We’re seeking guidance or suggestions on the following:

1. Optimizing Long Audio Processing: Are there optimizations or configurations available to process longer audio files without timeouts?
2. Improving Processing Speed: Can the processing speed be improved to handle a higher volume of audio files in a shorter timeframe?
3. Maintaining Feature Support: Are there alternative approaches or solutions within the Whisper ecosystem that maintain Arabic transcription and speaker diarization support?

Any insights, workarounds, or suggestions would be greatly appreciated.

Thank you!

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[jkroll-deepgram]

Hi @Hadymohammed, while we offer a managed Whisper service for broader language coverage, unfortunately the Whisper models are significantly less efficient than Deepgram's own. However, our models don't support Arabic, so you'll need to use Whisper.

I would recommend submitting requests at off-peak hours, when we have lower traffic load and can better serve Whisper requests. That would be US nights and weekends.

How long of audio are you sending? I would recommend sending shorter audio to Whisper (such as under 60 minutes, or under 30 minutes if possible). I wouldn't recommend sending audio over an hour or so in length, as it will be more likely to time out.

Ultimately, there is going to be a limit to which you can scale using Deepgram's managed Whisper. Processing times are slow, and we have a rate limit of 5 concurrent Whisper requests.

[Hadymohammed]

Hi @jkroll-deepgram ,

Thank you for your response.

Currently, we transcribe around 40 hours of audio per month, with individual files averaging 2 hours and occasionally reaching up to 4 hours in length. Given these durations, chunking seems like a plausible approach to manage the longer files. However, this would likely exceed the 5 concurrent Whisper request limit, creating a bottleneck in processing time.

On another note, I was curious if there are any plans to support Arabic in Deepgram's models in the near future. Arabic transcription is a critical feature for us as it’s the primary language of our content. Considering the growing demand for Arabic content across various domains such as media, education, and business, adding support for Arabic could significantly enhance the usability of your platform for users in the Middle East and other Arabic-speaking regions.

Any updates on potential Arabic support or recommendations for efficiently handling chunked audio within the current rate limits would be greatly appreciated.