account:savetoken error

[sirvine-r7]

Select the SuiteCloud tool where you encountered the issue

SuiteCloud CLI

Version of the SuiteCloud Tool

1.8.0

Operating system

linux

Node Version / VSCode Version

v18.16.1

JAVA Version

17.0.7

Bug description

When using the latest version of suitecloud-cli we get the following error while running account:savetoken

Something went wrong when trying to save credentials. Contact support

The same command, when ran using 1.7.3, works as expected.

Steps To Reproduce

1. run suitecloud project:create --type ACCOUNTCUSTOMIZATION
2. run account:savetoken
3. error 'Something went wrong when trying to save credentials. Contact support'

Actual Output

Something went wrong when trying to save credentials. Contact support

Expected Output

The account has been successfully set up.

Anything else?

No response

[alisyed-19]

@sirvine-r7 which linux flavor do you have?

[christopherwxyz]

@alii-gator -- I'm also having this issue with the same message. running the CLI through macOS 13.5 is fine. running the CLI through a docker container results in the error above. My linux environment is: FROM node:16.18.0-alpine3.16

[sirvine-r7]

@sirvine-r7 which linux flavor do you have?

@alii-gator The same as @christopherwxyz , we are using a docker container with the node image that comes with alpine linux

[alisyed-19]

Hello, please use npm i -g @oracle/suitecloud-cli@1.7.3 while we investigate this behavior!

[karl-anthony-ng]

Can you try adding the following to your Docker file? This should be added before running a suitecloud-cli command.
RUN apk update RUN apk add bash RUN apk add dbus RUN dbus-uuidgen --ensure

[sirvine-r7]

confirming that adding in the dependency for dbus resolved the issue

[murilolobato]

I'm facing the same issue while using the latest Java CLI tool.

When I run the following command on the openjdk 17 docker container:

./bin/sdfcli/sdfcli authenticate -savetoken -url SUITECLOUD_URL -account SUITECLOUD_ACCOUNT -authid SUITECLOUD_AUTHID -tokenid SUITECLOUD_TOKEN_ID -tokensecret SUITECLOUD_TOKEN_SECRET

I got the response:

Something went wrong when trying to save credentials. Contact support.

But with the same CLI tool, on my MacOS it works correctly.

[murilolobato]

I could confirm that with the lastest Java CLI the problem occurs:

https://system.netsuite.com/download/suitecloud-sdk/cli/java/latest/sdf-cli.tar.gz

And with the previous version it doesn't:

https://system.netsuite.com/download/suitecloud-sdk/cli/java/23.1/sdf-cli.tar.gz

So I fixed my problem using the previous version.

I also noticed, that the NetSuite documentation contains broken links for the CLI files. The link description is different from the actual href. And some URLs doesn't exist at page:

https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_1489072409.html#procedure_1549982040

Windows latest - Correct:
<a href="https://system.netsuite.com/download/suitecloud-sdk/cli/java/latest/sdf-cli.zip" target="_blank">https://system.netsuite.com/download/suitecloud-sdk/cli/java/latest/sdf-cli.zip</a>

Linux latest - Correct:
<a href="https://system.netsuite.com/download/suitecloud-sdk/cli/java/latest/sdf-cli.tar.gz" target="_blank">https://system.netsuite.com/download/suitecloud-sdk/cli/java/latest/sdf-cli.tar.gz</a>

Windows 23.2 - Wrong and file doesn't exists:
<a href="https://system.netsuite.com/download/suitecloud-sdk/cli/java/20.2/sdf-cli.zip" target="_blank">https://system.netsuite.com/download/suitecloud-sdk/cli/java/23.2/sdf-cli.zip</a>

Linux 23.2 - Wrong and file doesn't exists:
<a href="https://system.netsuite.com/download/suitecloud-sdk/cli/java/20.2/sdf-cli.tar.gz" target="_blank">https://system.netsuite.com/download/suitecloud-sdk/cli/java/23.2/sdf-cli.tar.gz</a>

Windows 23.1 - Wrong href but file exists:
<a href="https://system.netsuite.com/download/suitecloud-sdk/cli/java/20.2/sdf-cli.zip" target="_blank">https://system.netsuite.com/download/suitecloud-sdk/cli/java/23.1/sdf-cli.zip</a>

Linux 23.1 - Wrong href but file exists:
<a href="https://system.netsuite.com/download/suitecloud-sdk/cli/java/20.2/sdf-cli.tar.gz" target="_blank">https://system.netsuite.com/download/suitecloud-sdk/cli/java/23.1/sdf-cli.tar.gz</a>

[murilolobato]

I also could confirm that with the latest Java CLI and the dbus package installed, the problem won't occur.