Discovering-pathways-and-patterns-of-engagement-in-your-work.srt

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Emmy Tsang: Mountains of
engagement, this technique is

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introduced to me by our very own
Malvika. And I've since used it

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at least five to six times
incredibly helpful for me to

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structure my thinking around
community engagement and

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pathways that Anelda also
mentioned already. So I hope and

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I think we're all aware of this
kind of management levels

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within, you know, your typical
organization, you have members

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and leaders with different
responsibilities and tasks, and

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delegations and completion. And
there are also opportunities for

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people to be get appraisals, to
get promoted to have more

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leadership ability and feel
recognized for the work.

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Similarly, you can imagine in
the community, this type of

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structure do exists implicitly
or explicitly. And so it is

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important for us to think a
little bit about, you know, how

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people interact within your
community, the organization, the

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project and its culture,
discover how people can move

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between different types of
interactions and develop

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pathways for people to move from
sort of first contact, which is

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the lower level of engagement to
sustained engagement to

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leadership. So, speeding through
this, you can construct your

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mountain of engagement in five
steps, you start with a list of

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all the people's interactions in
your work, this could be things

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like, you know, following you on
Twitter, to writing a blog post

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for your project, attending a
community call, list everything,

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and then try and create bands of
engagement. So think about, you

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know, whether how much time or
how much effort this takes how

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engaged they are
correspondingly. And then group

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these interactions into your
bands, and then give each of

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them a name. So it could be like
first contact or sustained

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participation to like the top
level five, there usually is

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leadership. And then look at how
folks are moving between these

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different levels, identify what
works and what doesn't work,

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this is going to be a lot the
longest process, once you've

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sort of, I would say it never
ends. Basically, once you've

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constructed your mountain, you
constantly need to be asking

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your community and you know,
sort of getting a sense of how

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you can modify these so that
people can actually effectively

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climb up the mountain, and use
that insight to prioritize your

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work to create more
opportunities. So as I said,

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I've gone through this really,
really quickly. The rest of this

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slide deck has a lot of
questions that you can use to

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ask yourself and your community.
So basically, do more of that

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step four, and step five type of
work. But that's the gist. I

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hope I give you a quick overview
of what's happening here. And

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was this technique and was
useful for and if you have

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further questions, you know,
please approach any of us

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Malvika, Yo, Bernice and myself,
and probably others in the

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cohort as well. And we're all
familiar with this technique.

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Some sense. So I'm handing over
to Bernice to talk about

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welcoming new contributors to
projects.

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Bernice: Okay, thanks. So I will 
be also try to be short. So

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yeah, it's more a practical way
how you can welcome new

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contributors and engage them and
empower them in your project. So

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I will share some things. So and
then we're going to discuss

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about the pathway here is
more on the mentorship side. So

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you can monitor your
contributors to build the

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pathways through their roles
through your project, from the

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first interaction to
leadership's what sorry. So

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first things is how you attract
contributors. So you created

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pathways, but also, you can also
you need to document your

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project to learn about README,
CONTRIBUTING.md, CODE_OF_CONDUCT.md

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LICENSE.md and roadmap are
really good to have particular

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things you need to add to your
project. One of the things that

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is really helpful to attract
contributors is to create small

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tutorials on how to contribute
to your projects, lab value

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issues on your GitHub
repository, share with GitHub or

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GitLab repository or any other
to say which which issue 

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could be easily solved by new
contributors. So you can like

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label them newcomer friendly, I
pointed first timer only

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to be sure that this
issue are done by people that

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are not are not so much familiar
with your project. Another thing

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that is really helpful is to
organize collaboration events,

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so or co-fest where other people
can come and learn how to

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contribute to your project and
they they have people that can

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help them there. Then what is
good also is to when you have

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new contributions is monitoring
your contributers. So when

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your new contributor comes,
there needs to it's good that

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they have support on how to get
started, where to find the end

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of clear requirements in each of
the issues. What are the

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requirements for solving these
issues and point through

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relevant information when
needed, so contributing

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guidelines and others. And so
when a new contributor arrives,

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it's really great if you could
welcome them and point to these

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resources. So either you do it
manually for each of the

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contribution, but you have also
some welcome-bots that you can

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link to your GitHub repository
that could point that

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automatically to the people. And
one of the things that is make

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the commitment to respond to
inquiries, so it requires times,

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but it's helpful for the people
that are not feeling that they

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are doing the work for nothing.
And once they're contributed or

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submitting pull requests, in
GitHub, thank them

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for their work, because they did
something. And they take the

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time to learn how to do that.
And it's really, yeah, I think

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it's the most important things
give good, consistent and

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helpful feedback during the
review. So both good. Positive

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also, and also sometimes the
negative feedbacks is also

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important. Ask questions about
what they have done guide them,

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Highlight their work on your project.
So put them on GitHub or social

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media, have a list of
contributors is also useful when

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you way you can highlight the
contributors, even if it's just

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fixing a small issue, there's
more I mean, small mistakes or

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small out to say, yeah, small
things, point them to a good

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next issue task that they can do
for the that they can become

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more and more. They can you can
empower them. And then you have

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you can go to the next step. So
continuing moderation, so you

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can continue, you can improve on
more and more your contributors.

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So being available, what are the
time they

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want to use to contribute, 
you need to learn from

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them that I will not go through
the details here because we are

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really short in time, but you
have the detail there about what

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you can do. provide ongoing
support. So monitor any channel

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or channel that you have
uncertain any newcomers

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questions, provide guidance and
guidelines connect people with

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other members, because you are
not the only one that can guide

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them or mentor them. There is
other contributors in your

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project fully, and then they can
help others and organize really,

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community events that are really
greatly great welcome.

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supporting multiple new
contributors, for me, was really

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the main things that I learned
from the different projects I'm

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involved in.

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establish clear expectations
pathway and, and personally, I

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think it's a really great,
communicate regularly. So give

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feedback to the to your
contributors. And, and yeah,

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involve them also in in
different in the different

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decisions that can be taken,
provides structure through the

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review process and encourage them
and provide or 

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give them some more and more
leadership's roles and model best

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practices. And there are some
questions. So either an issue

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you can start monitoring today.
And do you need to set up a chat

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channel or something where other
people could ask that question?

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And should you model any of your
current contributors to take

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more roles in your project? It
was really quick, but I think

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you can learn a lot. I mean,
it's really it was really

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helpful for me for my projects
to to to use to apply these

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practices this small trick there
and get more people there.

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Thanks.Emmy,

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yeah. Thank you very much. Bernice
Yeah, sorry, 

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folks. Lots to digest. And
I'm also we're also one minute

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over the hour already. So if you
need to log off, please do now.

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We have a couple of assignments
for you one of them mentioned

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already by Anelda. There are
you know, if you can complete

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some personas and pathways,
ideally with your community

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together, then that will be
awesome. Fantastic. If not, you

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know, I guess the most important
thing actually, we'd like you to

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do is to think about your
presentations and graduation. We

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have next week three rehearsal
calls, I think Tuesday,

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Wednesday and Thursday. The
Times are in the calendar. you

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need you need to I think put
your name down for one of them.

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Check your email. Thank you.
Well, you can check your emails

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for further instructions and
details. If anything is on

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Clear, just give us a shout on
lots to read from this

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call. So I hope you can, you
know, take the time to do it.

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And again, we're here. So let us
know if you have any questions

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or if there's any thoughts and
comments that you'd like to

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share after. All right. Thank
you. Um, hope to see you all

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next week. Thank you so much to
our guest speakers and everyone

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for attending.