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I configured several services using same sigla (A for different services).
After I called 3 tickets I noticed that Painel Web did not show any historic ticket until I changed A for B and C, etc.
The reports shown correctly historic informations.
Probably the compare code to move a ticket to historic only is based in A + consecutive number (In my test we have 3 A1 tickets) and it shoud be compare with ticket number + service id, and service name shoul be presented beside or below the ticket number inside the historic column.
The text was updated successfully, but these errors were encountered:
I configured several services using same sigla (A for different services).
After I called 3 tickets I noticed that Painel Web did not show any historic ticket until I changed A for B and C, etc.
The reports shown correctly historic informations.
Probably the compare code to move a ticket to historic only is based in A + consecutive number (In my test we have 3 A1 tickets) and it shoud be compare with ticket number + service id, and service name shoul be presented beside or below the ticket number inside the historic column.
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The text was updated successfully, but these errors were encountered: