Empty screen after opening app #5352

Bodenseematze · 2021-03-09T14:07:19Z

Steps to reproduce

Klick on Talk
The App "opens"

Expected behaviour

The app should show up.

Actual behaviour

An empty, white screen appears - nothing else
The Nextcloud title bar including triangle next to the talk symbol is there, but nothing inside the window...

Talk app

Talk app version: 9.0.9

Custom Signaling server configured: no

Custom TURN server configured: no

Custom STUN server configured: no

Browser

Microphone available: yes

Camera available: yes

Operating system: Windows 10 Pro, German, Build 19042

Browser name: Firefox

Browser version: 86.0 (64-Bit)

Browser log

I don't know where I can find these logs...

Server configuration detail

Operating system: Linux 4.9.0-8-amd64 #1 SMP Debian 4.9.110-3+deb9u6 (2018-10-08) x86_64

Webserver: Apache (apache2handler)

Database: mysql 10.2.25

PHP version:

7.4.15
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, sodium, apache2handler, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dba, dom, enchant, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, imagick, imap, intl, json, ldap, exif, mysqli, odbc, pdo_dblib, PDO_Firebird, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, apc, posix, pspell, readline, shmop, SimpleXML, snmp, soap, sockets, sqlite3, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xmlreader, xmlrpc, xmlwriter, xsl, zip, Phar, ionCube Loader, Zend OPcache

Nextcloud version: 19.0.9 - 19.0.9.1

Updated from an older Nextcloud/ownCloud or fresh install: Continuously updated

Where did you install Nextcloud from: unknown

Signing status

Integrity checker has been disabled. Integrity cannot be verified.

List of activated apps

Enabled:
 - activity: 2.12.1
 - admin_audit: 1.9.0
 - announcementcenter: 3.8.1
 - apporder: 0.12.0
 - audioplayer: 2.13.1
 - bookmarks: 3.4.9
 - bruteforcesettings: 2.0.1
 - calendar: 2.0.5
 - cloud_federation_api: 1.2.0
 - comments: 1.9.0
 - contacts: 3.4.3
 - contactsinteraction: 1.0.0
 - dav: 1.15.0
 - external: 3.6.0
 - extract: 1.3.1
 - federatedfilesharing: 1.9.0
 - federation: 1.9.0
 - files: 1.14.0
 - files_downloadactivity: 1.8.0
 - files_external: 1.10.0
 - files_pdfviewer: 1.8.0
 - files_rightclick: 0.16.0
 - files_sharing: 1.11.0
 - files_texteditor: 2.14.0
 - files_trashbin: 1.9.0
 - files_versions: 1.12.0
 - files_videoplayer: 1.8.0
 - flowupload: 1.1.2
 - gallery: 18.5.0
 - gpxpod: 4.2.2
 - group_everyone: 0.1.7
 - groupfolders: 7.1.1
 - impersonate: 1.6.1
 - issuetemplate: 0.7.0
 - logreader: 2.4.0
 - lookup_server_connector: 1.7.0
 - metadata: 0.13.0
 - nextcloud_announcements: 1.8.0
 - notifications: 2.7.0
 - oauth2: 1.7.0
 - previewgenerator: 2.3.0
 - privacy: 1.3.0
 - provisioning_api: 1.9.0
 - serverinfo: 1.9.0
 - settings: 1.1.0
 - sharebymail: 1.9.0
 - spreed: 9.0.9
 - systemtags: 1.9.0
 - tasks: 0.13.6
 - text: 3.0.1
 - theming: 1.10.0
 - twofactor_backupcodes: 1.8.0
 - updatenotification: 1.9.0
 - viewer: 1.3.0
 - workflowengine: 2.1.0
Disabled:
 - accessibility
 - encryption
 - firstrunwizard
 - mail
 - password_policy
 - photos
 - polls
 - recommendations
 - support
 - survey_client
 - user_ldap
 - user_usage_report

Configuration (config/config.php)

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "***REMOVED SENSITIVE VALUE***",
    ],
    "activity_expire_days": "120",
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "filelocking.debug": false,
    "filelocking.enabled": true,
    "filelocking.ttl": 600,
    "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
    "version": "19.0.9.1",
    "installed": true,
    "dbtype": "mysql",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "default_language": "de",
    "defaultapp": "files",
    "integrity.check.disabled": true,
    "knowledgebaseenabled": true,
    "enable_avatars": true,
    "allow_user_to_change_display_name": true,
    "theme": "",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "loglevel": "2",
    "logdateformat": "Y-m-d H:i:s",
    "logtimezone": "Europe\/Berlin",
    "log_rotate_size": 20971520,
    "skeletondirectory": "\/home\/www\/nextcloud_data\/skeleton",
    "updatechecker": true,
    "trashbin_retention_obligation": "auto",
    "versions_retention_obligation": "disabled",
    "appstoreenabled": true,
    "appstore.experimental.enabled": true,
    "singleuser": false,
    "maintenance": false,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "htaccess.RewriteBase": "\/",
    "mail_smtpmode": "smtp",
    "updater.release.channel": "stable",
    "mail_smtpsecure": "ssl",
    "mail_smtpauthtype": "LOGIN",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauth": 1,
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "465",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "mysql.utf8mb4": true,
    "log_type": "file",
    "app_install_overwrite": [
        "announcementcenter",
        "calendar",
        "files_downloadactivity",
        "apporder",
        "external",
        "impersonate"
    ],
    "jpeg_quality": "90",
    "share_folder": "\/",
    "simpleSignUpLink.shown": false,
    "data-fingerprint": ""***REMOVED SENSITIVE VALUE***"
}

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption:

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

Client configuration

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.106 Safari/537.36

Operating system: Windows 10 Pro German, 64-Bit, Build 19042

Logs

Web server error log

no error related to that problem

Nextcloud log

nothing related to talk at the log...

Browser log

14:20:30.198 Content Security Policy: Die Einstellungen der Seite haben das Laden einer Ressource auf inline blockiert ("script-src"). content-hooks-frames.js:63:42 14:20:30.852 JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:551 14:20:30.875 $ is deprecated: The global jQuery is deprecated. It will be updated to v2.4 in Nextcloud 20 and v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. 2 globals.js:61:15 14:20:30.884 Handlebars is deprecated: please ship your own, this will be removed in Nextcloud 20 globals.js:61:15 14:20:30.894 $ is deprecated: The global jQuery is deprecated. It will be updated to v2.4 in Nextcloud 20 and v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. 3 globals.js:61:15 14:20:30.896 Notifications permissions denied App.vue:296 14:20:30.938 OCA.Viewer initialized Viewer.js:41:10 14:20:30.943 No OCA.Files app found, viewer is now in standalone mode Viewer.vue:291 14:20:31.036 jQuery is deprecated: The global jQuery is deprecated. It will be updated to v2.4 in Nextcloud 20 and v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. globals.js:61:15 14:20:31.039 $ is deprecated: The global jQuery is deprecated. It will be updated to v2.4 in Nextcloud 20 and v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. globals.js:61:15 14:20:31.419 load { target: HTMLDocument https:///apps/spreed/, isTrusted: true, srcElement: HTMLDocument https:///apps/spreed/, currentTarget: Window, eventPhase: 2, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } content_script_bundle.js:95:594 14:20:31.128 Uncaught TypeError: navigator.userAgent.match(...) is null index-browser.js:7 Webpack 13 index-browser.js:7:43 14:20:31.164 session heartbeat polling started session-heartbeat.js:97:9 14:20:31.168 $ is deprecated: The global jQuery is deprecated. It will be updated to v2.4 in Nextcloud 20 and v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. 8 globals.js:61:15 14:20:31.592 $ is deprecated: The global jQuery is deprecated. It will be updated to v2.4 in Nextcloud 20 and v3.x in Nextcloud 21. In later versions of Nextcloud it might be removed completely. Please ship your own. 57 globals.js:61:15

The text was updated successfully, but these errors were encountered:

nickvergessen · 2021-03-09T14:16:16Z

The browser log is accessible by pressing F12

Bodenseematze · 2021-03-09T14:23:55Z

Thanks - I added the browser log...

nickvergessen · 2021-03-09T15:09:14Z

It sounds like you are iframing the website?

Bodenseematze · 2021-03-11T06:49:15Z

Huh?
Not that I know - if it is so, some app/tool does this?!

nickvergessen · 2021-03-24T11:10:41Z

content-hooks-frames.js

this is not from Nextcloud and seems to be causing issues.

nickvergessen · 2021-03-24T11:12:05Z

One app/tool found by google is Zotero, are you using that?

Bodenseematze · 2021-03-25T11:43:15Z

content-hooks-frames.js

this is not from Nextcloud and seems to be causing issues.

I searched through all folders at my installation - that file was not found.
So I assume, it must coming from some Firefox browser plugin?

I tested the behaviour with Microsoft's Edge (the newer one which is based on Google's chrome engine) - with that Talk seems to work!

But I'v no idea, which plugin could cause such behaviour?!

One app/tool found by google is Zotero, are you using that?
No, I never heard about that...

nickvergessen · 2021-04-09T07:21:45Z

So I assume, it must coming from some Firefox browser plugin?

Yeah, nothing we can do about. Try disabling addons until it works.

meichthys · 2021-08-03T11:30:58Z

Just for reference, I had this issue when i was running the User Agent Switcher and Manager Firefox extension:

Bodenseematze added 0. Needs triage bug labels Mar 9, 2021

nickvergessen closed this as completed Apr 9, 2021

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Empty screen after opening app #5352

Empty screen after opening app #5352

Bodenseematze commented Mar 9, 2021 •

edited

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nickvergessen commented Mar 9, 2021

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nickvergessen commented Mar 24, 2021

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nickvergessen commented Apr 9, 2021

meichthys commented Aug 3, 2021

Empty screen after opening app #5352

Empty screen after opening app #5352

Comments

Bodenseematze commented Mar 9, 2021 • edited Loading

Steps to reproduce

Expected behaviour

Actual behaviour

Talk app

Browser

Browser log

Server configuration detail

Client configuration

Logs

nickvergessen commented Mar 9, 2021

Bodenseematze commented Mar 9, 2021

nickvergessen commented Mar 9, 2021

Bodenseematze commented Mar 11, 2021

nickvergessen commented Mar 24, 2021

nickvergessen commented Mar 24, 2021

Bodenseematze commented Mar 25, 2021

nickvergessen commented Apr 9, 2021

meichthys commented Aug 3, 2021

Bodenseematze commented Mar 9, 2021 •

edited

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