Upload to external storage fails but creates .part file

[noriyuki41]

Steps to reproduce

1. Login to Nextcloud
2. Open External Folder
3. Upload new File

Expected behaviour

Files should appear on external folder

Actual behaviour

Upload starts but never finishes. Only a xxx.part file appears on the external storage. No error Message.
Smaller files seam to work. Upload to local storage works fine.
Screenshot attached!

Server configuration detail

Operating system: Linux 4.4.0-112-generic #135-Ubuntu SMP Fri Jan 19 11:48:36 UTC 2018 x86_64

Webserver: Apache/2.4.18 (Ubuntu) (apache2handler)

Database: mysql 10.2.15

PHP version: 7.0.30-0ubuntu0.16.04.1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, redis, mysqlnd, PDO, xml, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, imagick, imap, intl, json, ldap, exif, mcrypt, mysqli, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, readline, shmop, SimpleXML, smbclient, sockets, sqlite3, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, libsmbclient, Zend OPcache

Nextcloud version: 13.0.0 - 13.0.0.14

Updated from an older Nextcloud/ownCloud or fresh install: Nextcloud VM

Where did you install Nextcloud from: Nextcloud VM

Signing status:

Signing status

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

Enabled: - calendar: 1.6.1 - caniupdate: 0.1.2 - comments: 1.3.0 - contacts: 2.1.3 - dav: 1.4.6 - federatedfilesharing: 1.3.1 - federation: 1.3.0 - files: 1.8.0 - files_external: 1.4.1 - files_pdfviewer: 1.2.1 - files_sharing: 1.5.0 - files_texteditor: 2.5.1 - files_trashbin: 1.3.0 - files_versions: 1.6.0 - files_videoplayer: 1.2.0 - firstrunwizard: 2.2.1 - gallery: 18.0.0 - issuetemplate: 0.3.0 - logreader: 2.0.0 - lookup_server_connector: 1.1.0 - nextcloud_announcements: 1.2.0 - notifications: 2.1.2 - oauth2: 1.1.0 - password_policy: 1.3.0 - previewgenerator: 1.0.9 - provisioning_api: 1.3.0 - serverinfo: 1.3.0 - sharebymail: 1.3.0 - survey_client: 1.1.0 - systemtags: 1.3.0 - theming: 1.4.1 - twofactor_backupcodes: 1.2.3 - updatenotification: 1.3.0 - user_external: 0.4 - workflowengine: 1.3.0 Disabled: - activity - admin_audit - encryption - user_ldap

Nextcloud configuration:

{ "system": { "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "localhost", "192.168.130.11", "nextcloud", "transfer.piesslinger.at" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "overwrite.cli.url": "https:\/\/192.168.130.11\/", "dbtype": "mysql", "version": "13.0.0.14", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "instanceid": "***REMOVED SENSITIVE VALUE***", "maintenance": false, "mail_smtpmode": "smtp", "log_rotate_size": "10485760", "memcache.local": "\\OC\\Memcache\\Redis", "filelocking.enabled": true, "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0, "timeout": 0, "dbindex": 0, "password": "***REMOVED SENSITIVE VALUE***" }, "htaccess.RewriteBase": "\/", "updater.secret": "***REMOVED SENSITIVE VALUE***" } }

Are you using external storage, if yes which one: local/smb/sftp/...
YES

Are you using encryption:
NO

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
NO

LDAP configuration (delete this part if not used)

Client configuration

Browser:
Firefox 60.0.2
Microsoft Edge 41.16299.492.0

Operating system:
Windows 10 Pro V1709 Build 16299.492

Logs

Web server error log

PLEASE HELP ME TO POST THE LOGS HERE!
DON'T KNOW HOW TO FIND THEM?

[paulbach83]

I also have a lot of problem with external storage, I think that nextcloud 13 is not totally stable (with external storage).
Try with an earlier version as nextcloud 11.

[rominator1983]

Same over here. Using the sync client for Windows. I have some huge files (> 8 GB) that constantly fail to upload and cause .part files that are spilling my drive. I have to remove those manually (tedious) from time to time. I am using version 13.0.5

[tomtomas99911]

I am facing this issue too. When I use windows client I can find in /tmp .part files - sometimes they have many GB.

[nafets1234]

Can confirm with 13.0.6.1 . This is a major issue. Who fixes this until when?

[Lumm23]

We've got the same issue over here. Any Idea when this is fixed or is there a workaround ?

[mwitschel]

This might be helpfull:
#11295 (comment)

[tomtomas99911]

Not helpfull for us, we are using S3 storage, not SMB.

[rominator1983]

Same over here with local storage Am 09.10.2018 12:04 nachm. schrieb Tomáš Mores <notifications@github.com>:Not helpfull for us, we are using S3 storage, not SMB. —You are receiving this because you commented.Reply to this email directly, view it on GitHub, or mute the thread.

[janusn]

My nextcloud server has a similar issue. When I try to upload files to a folder just been created by nextcloud in the iOS client App, it failed with errors like these:

• rename(/mnt/ds918plus/media/shared/temp/IMG_1873.PNG.ocTransferId460390567.part,/mnt/ds918plus/media/shared/temp/IMG_1873.PNG):

Permission denied at /usr/local/www/nextcloud/lib/private/Files/Storage/Local.php#272

• Undefined variable: run at /usr/local/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php#223

• renaming part file to final file failed ($run: false, $renameOkay: false, $fileExists: false)

• unlink(/mnt/ds918plus/media/shared/temp/IMG_1873.PNG.ocTransferId460390567.part): Operation not permitted at /usr/local/www/nextcloud/lib/private/Files/Storage/Local.php#227

Sabre\DAV\Exception: Could not rename part file to final file/usr/local/www/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php - line 156: OCA\DAV\Connector\Sabre\File->put(null)/usr/local/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 1096: OCA\DAV\Connector\Sabre\Directory->createFile("IMG_1873.PNG", null)/usr/local/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php - line 529: Sabre\DAV\Server->createFile("Shared_Medi ... G", null, null)Sabre\DAV\CorePlugin->httpPut(Sabre\HTTP\R ... "}, Sabre\HTTP\Response {})/usr/local/www/nextcloud/3rdparty/sabre/event/lib/EventEmitterTrait.php - line 105: call_user_func_array([ Sabre\DAV\ ... "], [ Sabre\HTTP ... }])/usr/local/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 479: Sabre\Event\EventEmitter->emit("method:PUT", [ Sabre\HTTP ... }])/usr/local/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 254: Sabre\DAV\Server->invokeMethod(Sabre\HTTP\R ... "}, Sabre\HTTP\Response {})/usr/local/www/nextcloud/apps/dav/appinfo/v1/webdav.php - line 80: Sabre\DAV\Server->exec()/usr/local/www/nextcloud/remote.php - line 163: require_once("/usr/local/ ... p")

As the folder was created by the nextcloud server, the sever has no permission issues with the folder.
I have verified it by running the following command with the nextcloud user account successfully.
> sudo -u www mv /mnt/ds918plus/media/shared/temp/IMG_1873.PNG.ocTransferId460390567.part /mnt/ds918plus/media/shared/temp/IMG_1873.PNG

[skjnldsv]

As the version of the software you've reported this for has reached end of life, I will close this ticket. If this is still happening after an upgrade to the latest version, feel free to reopen