Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Collabora Online,edit error #9486

Closed
qq8554650 opened this issue May 16, 2018 · 1 comment
Closed

Collabora Online,edit error #9486

qq8554650 opened this issue May 16, 2018 · 1 comment

Comments

@qq8554650
Copy link

Steps to reproduce

Expected behaviour

enable Collabora Online with app
click doc or create new doc,nextcloud.log log that(then apache log no error)
web display
内部服务器错误
服务器不能完成你的请求。

如果再次发生,请在下方将技术详情发送给服务器管理员。

更多细节可以在服务器日志中找到.

技术细节
远程地址: 114.242.94.218
请求 ID: Wvvje55EtLxkjamk6tXjwgAAAAM

Actual behaviour

Tell us what happens instead

Server configuration

Operating system:centos7.5

**Web server:http://218.93.116.208:11080/

**Database:sqlite

**PHP version:PHP 7.1.17(7.2.5)

**Nextcloud version:13.0.2.1

**Updated from an older Nextcloud/ownCloud or fresh install:fresh install

**Where did you install Nextcloud from:download zip from nextcloud.com

Signing status:

Signing status
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

Nextcloud configuration:

Config report
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log
Insert your webserver log here

Nextcloud log (data/nextcloud.log)

{"reqId":"Wvvf7JqGJFJTHA9DF4P14QAAAAQ","level":3,"time":"2018-05-16T07:38:21+00:00","remoteAddr":"114.242.94.218","user":"user1","app":"richdocuments","method":"GET","url":"\/index.php\/apps\/richdocuments\/public?shareToken=2ZXXr37z25kJ4mx&fileName=%E5%BA%94%E8%81%98%E9%A1%B9%E7%9B%AE%E6%80%BB%E7%9B%91%E7%86%8A%E6%B0%B8%E8%BF%9B.doc&requesttoken=8OVLRZRF1H3eE8AzRDWnEdJc4RaxKpzfjcpCpYHXqMY%3D%3Axa8zM9ARjhXva5BUCwLkSKQzhT3CeayYzL8U4%2FmEkbU%3D&fileId=%7BfileId%7D","message":"Exception: {\"Exception\":\"GuzzleHttp\\\\Exception\\\\RequestException\",\"Message\":\"cURL error 3: malformed\",\"Code\":0,\"Trace\":\"#0 \\\/var\\\/www\\\/html\\\/3rdparty\\\/guzzlehttp\\\/guzzle\\\/src\\\/RequestFsm.php(103): GuzzleHttp\\\\Exception\\\\RequestException::wrapException(Object(GuzzleHttp\\\\Message\\\\Request), Object(GuzzleHttp\\\\Ring\\\\Exception\\\\RingException))\\n#1 \\\/var\\\/www\\\/html\\\/3rdparty\\\/guzzlehttp\\\/guzzle\\\/src\\\/RequestFsm.php(132): GuzzleHttp\\\\RequestFsm->__invoke(Object(GuzzleHttp\\\\Transaction))\\n#2 \\\/var\\\/www\\\/html\\\/3rdparty\\\/react\\\/promise\\\/src\\\/FulfilledPromise.php(25): GuzzleHttp\\\\RequestFsm->GuzzleHttp\\\\{closure}(*** sensitive parameters replaced ***)\\n#3 \\\/var\\\/www\\\/html\\\/3rdparty\\\/guzzlehttp\\\/ringphp\\\/src\\\/Future\\\/CompletedFutureValue.php(55): React\\\\Promise\\\\FulfilledPromise->then(Object(Closure), NULL, NULL)\\n#4 \\\/var\\\/www\\\/html\\\/3rdparty\\\/guzzlehttp\\\/guzzle\\\/src\\\/Message\\\/FutureResponse.php(43): GuzzleHttp\\\\Ring\\\\Future\\\\CompletedFutureValue->then(Object(Closure), NULL, NULL)\\n#5 \\\/var\\\/www\\\/html\\\/3rdparty\\\/guzzlehttp\\\/guzzle\\\/src\\\/RequestFsm.php(134): GuzzleHttp\\\\Message\\\\FutureResponse::proxy(Object(GuzzleHttp\\\\Ring\\\\Future\\\\CompletedFutureArray), Object(Closure))\\n#6 \\\/var\\\/www\\\/html\\\/3rdparty\\\/guzzlehttp\\\/guzzle\\\/src\\\/Client.php(165): GuzzleHttp\\\\RequestFsm->__invoke(Object(GuzzleHttp\\\\Transaction))\\n#7 \\\/var\\\/www\\\/html\\\/3rdparty\\\/guzzlehttp\\\/guzzle\\\/src\\\/Client.php(125): GuzzleHttp\\\\Client->send(Object(GuzzleHttp\\\\Message\\\\Request))\\n#8 \\\/var\\\/www\\\/html\\\/lib\\\/private\\\/Http\\\/Client\\\/Client.php(138): GuzzleHttp\\\\Client->get('\\\/hosting\\\/discov...', Array)\\n#9 \\\/var\\\/www\\\/html\\\/apps\\\/richdocuments\\\/lib\\\/WOPI\\\/DiscoveryManager.php(84): OC\\\\Http\\\\Client\\\\Client->get('\\\/hosting\\\/discov...')\\n#10 \\\/var\\\/www\\\/html\\\/apps\\\/richdocuments\\\/lib\\\/WOPI\\\/Parser.php(41): OCA\\\\Richdocuments\\\\WOPI\\\\DiscoveryManager->get()\\n#11 \\\/var\\\/www\\\/html\\\/apps\\\/richdocuments\\\/lib\\\/TokenManager.php(133): OCA\\\\Richdocuments\\\\WOPI\\\\Parser->getUrlSrc('application\\\/msw...')\\n#12 \\\/var\\\/www\\\/html\\\/apps\\\/richdocuments\\\/lib\\\/Controller\\\/DocumentController.php(243): OCA\\\\Richdocuments\\\\TokenManager->getToken(*** sensitive parameters replaced ***)\\n#13 [internal function]: OCA\\\\Richdocuments\\\\Controller\\\\DocumentController->publicPage('2ZXXr37z25kJ4mx', '\\\\xE5\\\\xBA\\\\x94\\\\xE8\\\\x81\\\\x98\\\\xE9\\\\xA1\\\\xB9\\\\xE7\\\\x9B\\\\xAE\\\\xE6\\\\x80\\\\xBB...', '{fileId}')\\n#14 \\\/var\\\/www\\\/html\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(161): call_user_func_array(Array, Array)\\n#15 \\\/var\\\/www\\\/html\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(91): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OCA\\\\Richdocuments\\\\Controller\\\\DocumentController), 'publicPage')\\n#16 \\\/var\\\/www\\\/html\\\/lib\\\/private\\\/AppFramework\\\/App.php(115): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OCA\\\\Richdocuments\\\\Controller\\\\DocumentController), 'publicPage')\\n#17 \\\/var\\\/www\\\/html\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(47): OC\\\\AppFramework\\\\App::main('OCA\\\\\\\\Richdocumen...', 'publicPage', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#18 [internal function]: OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#19 \\\/var\\\/www\\\/html\\\/lib\\\/private\\\/Route\\\/Router.php(297): call_user_func(Object(OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler), Array)\\n#20 \\\/var\\\/www\\\/html\\\/lib\\\/base.php(999): OC\\\\Route\\\\Router->match('\\\/apps\\\/richdocum...')\\n#21 \\\/var\\\/www\\\/html\\\/index.php(37): OC::handleRequest()\\n#22 {main}\",\"File\":\"\\\/var\\\/www\\\/html\\\/3rdparty\\\/guzzlehttp\\\/guzzle\\\/src\\\/Exception\\\/RequestException.php\",\"Line\":51}","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/64.0.3282.140 Safari\/537.36 Edge\/17.17134","version":"13.0.2.1"}
Insert your Nextcloud log here

Browser log

Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
@MorrisJobke
Copy link
Member

This seems to be a problem in the collabora app - please report there: https://github.com/nextcloud/richdocuments/issues

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

2 participants