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Unable to send e-mail since Nextcloud 11 #3109

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ghost opened this issue Jan 16, 2017 · 4 comments
Closed

Unable to send e-mail since Nextcloud 11 #3109

ghost opened this issue Jan 16, 2017 · 4 comments
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@ghost
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ghost commented Jan 16, 2017

Steps to reproduce

  1. Setup Debian 8 Jessie on a bare-metal server
  2. Install PHP 7.0 & Nginx mainline
  3. Install Nextloud, connect it to your MariaDB server through local network
  4. Fill your personal e-mail in your profile
  5. Setup SMTP configuration
  6. Test e-mail settings

Expected behaviour

I should receive an e-mail

Actual behaviour

I got an error: A problem occurred while sending the email. Please revise your settings. (Error: Connection could not be established with host mail.whiskers.systems [Connection timed out #110])

Server configuration

Operating system: Debian 8.7 Jessie

Web server: Nginx 1.11.8 mainline

Database: MariaDB 10.1.20

PHP version: PHP 7.14.0-1

Nextcloud version: 11.0.1 (stable)

Updated from an older Nextcloud/ownCloud or fresh install: Fresh install

Where did you install Nextcloud from: The usual Nextcloud website

Signing status:

Signing status 
No errors have been found.

List of activated apps:

App list 
Enabled:
  - activity: 2.4.1
  - announcementcenter: 3.0.0
  - bookmarks: 0.9.1
  - calendar: 1.4.1
  - comments: 1.1.0
  - contacts: 1.5.2
  - dav: 1.1.1
  - federatedfilesharing: 1.1.1
  - federation: 1.1.1
  - files: 1.6.1
  - files_pdfviewer: 1.0.1
  - files_retention: 1.0.1
  - files_sharing: 1.1.1
  - files_texteditor: 2.2
  - files_trashbin: 1.1.0
  - files_versions: 1.4.0
  - files_videoplayer: 1.0.0
  - firstrunwizard: 2.0
  - gallery: 16.0.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.0.0
  - news: 10.1.0
  - nextcloud_announcements: 1.0
  - notifications: 1.0.1
  - password_policy: 1.1.0
  - provisioning_api: 1.1.0
  - richdocuments: 1.1.25
  - serverinfo: 1.1.1
  - sharebymail: 1.0.1
  - spreed: 1.1.2
  - survey_client: 0.1.5
  - systemtags: 1.1.3
  - tasks: 0.9.4
  - theming: 1.1.1
  - twofactor_backupcodes: 1.0.0
  - twofactor_totp: 0.5.0
  - updatenotification: 1.1.1
  - workflowengine: 1.1.1
Disabled:
  - admin_audit
  - direct_menu
  - encryption
  - external
  - files_accesscontrol
  - files_automatedtagging
  - files_external
  - templateeditor
  - user_external
  - user_ldap
  - user_saml

The content of config/config.php:

Config report 
{
    "system": {
        "instanceid": "oc3mrqvmjvqx",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cloud01.whiskers.systems"
        ],
        "datadirectory": "\/mnt\/volume-fra1-04\/data",
        "overwrite.cli.url": "https:\/\/cloud01.whiskers.systems",
        "dbtype": "mysql",
        "version": "11.0.1.2",
        "dbname": "wcloud01",
        "dbhost": "10.135.46.136",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "tls",
        "mail_from_address": "noreply",
        "mail_domain": "whiskers.systems",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "mail.whiskers.systems",
        "mail_smtptimeout": 30,
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpdebug": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "logtimezone": "UTC",
        "installed": true
    }
}

Are you using external storage, if yes which one: local ext4, mounted with fstab

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

Client configuration

Browser: Firefox 50.1.0

Operating system: Ubuntu 16.10

Logs

Web server error log

Web server error log ``` empty ```

Nextcloud log (data/nextcloud.log)

Nextcloud log ``` {"reqId":"G\/7N1oBVERZxdM92Y+v+","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#35","level":3,"time":"2017-01-16T15:25:32+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"G\/7N1oBVERZxdM92Y+v+","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#38","level":3,"time":"2017-01-16T15:25:32+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"G\/7N1oBVERZxdM92Y+v+","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#41","level":3,"time":"2017-01-16T15:25:32+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"fSdK\/fMIpkNhoItWTVUE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: server at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#16","level":3,"time":"2017-01-16T15:29:59+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"fSdK\/fMIpkNhoItWTVUE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: username at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#22","level":3,"time":"2017-01-16T15:29:59+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"fSdK\/fMIpkNhoItWTVUE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: password at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#28","level":3,"time":"2017-01-16T15:29:59+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"fSdK\/fMIpkNhoItWTVUE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: protocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#34","level":3,"time":"2017-01-16T15:29:59+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"fSdK\/fMIpkNhoItWTVUE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: protocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#37","level":3,"time":"2017-01-16T15:29:59+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"fSdK\/fMIpkNhoItWTVUE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: protocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#40","level":3,"time":"2017-01-16T15:29:59+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"POLFdgBJMWdaZKqwEow4","remoteAddr":"184.105.139.68","app":"core","message":"Trusted domain error. \"184.105.139.68\" tried to access using \"46.101.251.159\" as host.","level":2,"time":"2017-01-16T16:45:57+00:00","method":"GET","url":"\/","user":"--","version":"11.0.1.2"} {"reqId":"+Bq1hJU47KssPSZSDrSu","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#35","level":3,"time":"2017-01-16T17:25:00+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"+Bq1hJU47KssPSZSDrSu","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#38","level":3,"time":"2017-01-16T17:25:00+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"+Bq1hJU47KssPSZSDrSu","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#41","level":3,"time":"2017-01-16T17:25:00+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"hRUv9GHUiW0kc8rYJEGf","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#35","level":3,"time":"2017-01-16T17:25:17+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"hRUv9GHUiW0kc8rYJEGf","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#38","level":3,"time":"2017-01-16T17:25:17+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"hRUv9GHUiW0kc8rYJEGf","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#41","level":3,"time":"2017-01-16T17:25:17+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"CroSP7Hmt6Jh9H366ynE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#35","level":3,"time":"2017-01-16T17:31:33+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"CroSP7Hmt6Jh9H366ynE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#38","level":3,"time":"2017-01-16T17:31:33+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"CroSP7Hmt6Jh9H366ynE","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#41","level":3,"time":"2017-01-16T17:31:33+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"\/QiDoxxR\/YAxbJO1GAOh","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: server at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#16","level":3,"time":"2017-01-16T17:31:54+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"\/QiDoxxR\/YAxbJO1GAOh","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: username at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#22","level":3,"time":"2017-01-16T17:31:54+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"\/QiDoxxR\/YAxbJO1GAOh","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: password at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#28","level":3,"time":"2017-01-16T17:31:54+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"\/QiDoxxR\/YAxbJO1GAOh","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: protocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#34","level":3,"time":"2017-01-16T17:31:54+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"\/QiDoxxR\/YAxbJO1GAOh","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: protocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#37","level":3,"time":"2017-01-16T17:31:54+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"\/QiDoxxR\/YAxbJO1GAOh","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: protocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-personal.php#40","level":3,"time":"2017-01-16T17:31:54+00:00","method":"GET","url":"\/settings\/personal","user":"admin","version":"11.0.1.2"} {"reqId":"qKxUg3Zhs9uECQCcRzbf","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#35","level":3,"time":"2017-01-16T17:32:15+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"qKxUg3Zhs9uECQCcRzbf","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#38","level":3,"time":"2017-01-16T17:32:15+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"qKxUg3Zhs9uECQCcRzbf","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#41","level":3,"time":"2017-01-16T17:32:15+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"Rqik+q8liy\/Rrk7l3+fB","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#35","level":3,"time":"2017-01-16T17:36:19+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"Rqik+q8liy\/Rrk7l3+fB","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#38","level":3,"time":"2017-01-16T17:36:19+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"Rqik+q8liy\/Rrk7l3+fB","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#41","level":3,"time":"2017-01-16T17:36:19+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"tTNEDttuN374\/p\/OvMN\/","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#35","level":3,"time":"2017-01-16T17:37:22+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"tTNEDttuN374\/p\/OvMN\/","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#38","level":3,"time":"2017-01-16T17:37:22+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} {"reqId":"tTNEDttuN374\/p\/OvMN\/","remoteAddr":"93.7.25.151","app":"PHP","message":"Undefined index: turnServerProtocols at \/var\/www\/nextcloud\/apps\/spreed\/templates\/settings-admin.php#41","level":3,"time":"2017-01-16T17:37:22+00:00","method":"GET","url":"\/settings\/admin\/additional","user":"admin","version":"11.0.1.2"} ```

Browser log

Browser log ``` Content Security Policy: Directive ‘frame-src’ has been deprecated. Please use directive ‘child-src’ instead. (unknown) JQMIGRATE: Migrate is installed, version 1.4.0 jquery-migrate.min.js:2:542 Use of getPreventDefault() is deprecated. Use defaultPrevented instead. additional ```

Many thanks in advance.
Regards,
@ghost
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ghost commented Jan 16, 2017 •
edited by ghost
Loading

I also tried to setup e-mail logging as explained here: https://docs.nextcloud.com/server/11/admin_manual/configuration_server/email_configuration.html#troubleshooting

But it clearly don't work, nothing appear in logs or in the settings page of Nextcloud. 👎

I also configured a more comprehensive delay to send mail: 'mail_smtptimeout' => 30, but nothing change.

@nickvergessen
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Hmm can you have a look at the log of your Mailserver?

@ghost
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ghost commented Jan 17, 2017

Hello @nickvergessen, thanks for your reply!

I checked my e-mail server logs and I found nothing at all! I have contacted my hosting company, I suspect they are blocking me by some kind of firewall.

I'll keep you informed. 👍

@ghost
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ghost commented Feb 11, 2017

Hey,

That's exactly what they were doing. Sorry for the noise! 😔

@nextcloud-bot nextcloud-bot mentioned this issue Jul 27, 2018
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@nextcloud-bot nextcloud-bot mentioned this issue Sep 15, 2018
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@nextcloud-bot nextcloud-bot mentioned this issue Sep 27, 2018
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@mgallien mgallien mentioned this issue Nov 16, 2022
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