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"Error uploading File Not Found" when uploading files > 25MB #2939

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DatCSharpDev opened this issue Jan 4, 2017 · 1 comment
Closed

"Error uploading File Not Found" when uploading files > 25MB #2939

DatCSharpDev opened this issue Jan 4, 2017 · 1 comment

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@DatCSharpDev
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Hi,

I cannot upload files bigger than 25 MB. When I do, I get the following error message "Error uploading FILENAME.extension, Not Found"

Steps to reproduce

  1. Select a folder
  2. Click Add file > Upload
  3. Select a file bigger than 25MB
  4. An error message shows at the top of the windows, reading "Error uploading FILE, Not Found"

Expected behaviour

The file gets uploaded and is accessible from the Web interface.

Actual behaviour

I get the error above, refreshing doesn't show the file and it isn't present in the filesystem either.

Server configuration

Operating system: Ubuntu 16.04 Server

Web server:
Apache 2.4

Database:
MySQL

PHP version:
PHP 7.0.8-0ubuntu0.16.04.3 with Zend Engine v3.0.0

Nextcloud version: (see Nextcloud admin page)
10.0.1

Updated from an older Nextcloud/ownCloud or fresh install:
No

Where did you install Nextcloud from:
From the official Nextcloud website

Signing status:

Signing status
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

No errors have been found.

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

Enabled:

  • activity: 2.3.2
  • calendar: 1.4.1
  • comments: 1.0.0
  • contacts: 1.5.1
  • dav: 1.0.1
  • documents: 0.13.1
  • federatedfilesharing: 1.0.1
  • federation: 1.0.1
  • files: 1.5.2
  • files_pdfviewer: 0.8.1
  • files_sharing: 1.0.0
  • files_texteditor: 2.1
  • files_trashbin: 1.0.0
  • files_versions: 1.3.0
  • files_videoplayer: 0.9.8
  • firstrunwizard: 1.1
  • gallery: 15.0.0
  • notifications: 0.3.0
  • ownbackup: 16.11.0
  • ownnote: 1.08
  • password_policy: 1.0.0
  • provisioning_api: 1.0.0
  • serverinfo: 1.1.1
  • survey_client: 0.1.5
  • systemtags: 1.0.2
  • templateeditor: 0.1
  • theming: 1.0.1
  • updatenotification: 1.0.1
  • workflowengine: 1.0.1
    Disabled:
  • admin_audit
  • encryption
  • external
  • files_accesscontrol
  • files_automatedtagging
  • files_external
  • files_retention
  • user_external
  • user_ldap
  • user_saml

The content of config/config.php:

Config report
<?php
$CONFIG = array (
  'instanceid' => 'MY_INSTANCE_ID',
  'passwordsalt' => 'MY_SALT',
  'secret' => 'MY_SECRET',
  'trusted_domains' =>
  array (
    0 => 'MY_IP',
    1 => 'MY_DOMAIN',
  ),
  'datadirectory' => '/media/NAS/',
  'overwrite.cli.url' => 'http://MY_IP/nextcloud',
  'dbtype' => 'mysql',
  'version' => '9.1.1.5',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'nextcloud',
  'dbpassword' => 'MY_DB_PASSWORD',
  'logtimezone' => 'UTC',
  'installed' => true,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'mail_smtpmode' => 'smtp',
  'mail_from_address' => 'MY_NAME',
  'mail_domain' => 'MY_EMAIL',
  'mail_smtphost' => 'MY_SMTP_SERVER',
  'mail_smtpport' => '25',
  'updater.secret' => 'MY_SECRET',
  'maintenance' => false,
  'loglevel' => 0,
);

Are you using external storage, if yes which one: local/smb/sftp/...

SMB

Are you using encryption: yes/no

No

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

No

LDAP configuration (delete this part if not used)

LDAP config

Client configuration

Browser:

Firefox 50.1.0

Operating system:

Windows 7 Pro / Ubuntu Desktop 16.04

Logs

Web server error log

Web server error log

Nextcloud log (data/nextcloud.log)

Nextcloud log

Browser log

Browser log
@MorrisJobke
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Please ask for help in the forums. This works on many instances and we haven't seen any issues. This looks more like a setup issue.

See also this page in the documentation https://docs.nextcloud.com/server/12/admin_manual/installation/source_installation.html#apache-web-server-configuration

Otherwise ask for help in the forums: https://help.nextcloud.com/

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