Nextcloud with Onlyoffice Docker behind a Sophos WAF

[Rick26L]

Steps to reproduce

1. Install Nextcloud with Onlyoffice Docker
2. Activate WAF on Sophos for the Webservers
3. Try to open a Document

Expected behaviour

Onlyoffice should open the document to be able to edit/view it

Actual behaviour

Onlyoffice App opens, but after a short time you get "Unknown Error. Press OK to return to document list"

Information

1. With DNAT, Onlyoffice is working
2. Communication between Onlyoffice Docker and Nextcloud is ok.

Server configuration

Operating system:Ubuntu Linux 16.04.1

**Web server:**Apache version 2.4.18

Nextcloud version: 14.0.3

Where did you install Nextcloud from: Tech and Me

**Signing status:**No errors have been found.

Nextcloud configuration:
"system": {
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"localhost",
"192.168.146.11",
"cloud..de",
"office..de"
],
"datadirectory": "REMOVED SENSITIVE VALUE",
"overwrite.cli.url": "https://cloud.**********.de/",
"dbtype": "mysql",
"version": "14.0.3.0",
"dbname": "REMOVED SENSITIVE VALUE",
"dbhost": "REMOVED SENSITIVE VALUE",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"instanceid": "REMOVED SENSITIVE VALUE",
"maintenance": false,
"mail_smtpmode": "smtp",
"memcache.local": "\OC\Memcache\Redis",
"filelocking.enabled": true,
"memcache.distributed": "\OC\Memcache\Redis",
"memcache.locking": "\OC\Memcache\Redis",
"redis": {
"host": "REMOVED SENSITIVE VALUE",
"port": 0,
"timeout": 0,
"dbindex": 0,
"password": "REMOVED SENSITIVE VALUE"
},
"htaccess.RewriteBase": "/",
"loglevel": "2",
"log_type": "file",
"logfile": "/var/ncdata/nextcloud.log",
"logtimezone": "Europe/Berlin",
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "\OCA\User_LDAP\LDAPProviderFactory",
"auth.bruteforce.protection.enabled": false,
"mail_smtphost": "REMOVED SENSITIVE VALUE",
"mail_smtpauthtype": "LOGIN",
"mail_smtpport": "25",
"mail_from_address": "REMOVED SENSITIVE VALUE",
"mail_domain": "REMOVED SENSITIVE VALUE",
"theme": "",
"updater.release.channel": "stable"
}

Are you using external storage, if yes which one: smb

Are you using encryption: no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory

Client configuration

**Browser:**Chrome/Firefox/IE

Operating system: W10

[nextcloud-bot]

GitMate.io thinks possibly related issues are #5417 (docker nextcloud video not close), #104 (NextCloud / OwnCloud), #5405 (Nextcloud / direct_menu), #10941 (Nextcloud customiztion), and #7752 (NextCloud Instance Down).

[ChristophWurst]

This should be reported at https://github.com/ONLYOFFICE/onlyoffice-nextcloud/issues.

Thanks!

[Rick26L]

Hi @ChristophWurst ,

done. ONLYOFFICE/onlyoffice-nextcloud#30

:) Tanks!