Crash on video playback

[goldengel]

Steps to reproduce

1. Upload new MP4 on Windows client
2. select new folders and MP4 file on Android App
3. play the video
4. After Playback of 5 seconds
5. click in video
6. the app crashes

Error log of Android app

************ CAUSE OF ERROR ************

android.app.RemoteServiceException: Context.startForegroundService() did not then call Service.startForeground(): ServiceRecord{b3ba260 u0 com.nextcloud.android.beta/com.nextcloud.client.media.PlayerService}
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1946)
at android.os.Handler.dispatchMessage(Handler.java:107)
at android.os.Looper.loop(Looper.java:214)
at android.app.ActivityThread.main(ActivityThread.java:7397)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:492)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:935)

************ APP INFORMATION ************
ID: com.nextcloud.android.beta
Version: 20201014
Build flavor: versionDev

************ DEVICE INFORMATION ************
Brand: Nokia
Device: B2N_sprout
Model: Nokia 7 plus
Id: QKQ1.190828.002
Product: Onyx_00WW

************ FIRMWARE ************
SDK: 29
Release: 10
Incremental: 00WW_4_15H

Expected behaviour

• Tell us what should happen

Actual behaviour

• Tell us what happens

Can you reproduce this problem on https://try.nextcloud.com?

• Please create a test demo account and see if this still happens there.
• If yes, please open up a bug report
• If not, please verify server setup and ask for help on forum

Environment data

Android version:

Device model:

Stock or customized system:

Nextcloud app version:

Nextcloud server version:

Reverse proxy:

Logs

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Insert your Nextcloud log here

NOTE: Be super sure to remove sensitive data like passwords, note that everybody can look here! You can use the Issue Template application to prefill some of the required information: https://apps.nextcloud.com/apps/issuetemplate

[AndyScherzinger]

@goldengel can you reliably reproduce this crash this way? Cause this might help a lot since talking to @ezaquarii @tobiasKaminsky made it clear we lack a consistent description of steps to produce this error.

[goldengel]

I think it's when there is no video cache on first Playback and it starts to play video. Then it also has no audio. I had no more crash when downloading the same video.

I can share the video folder in private way if really needed.

here again the log of another video. I ve tested with 12 videos.

************ CAUSE OF ERROR ************

android.app.RemoteServiceException: Context.startForegroundService() did not then call Service.startForeground(): ServiceRecord{9ed460c u0 com.nextcloud.android.beta/com.nextcloud.client.media.PlayerService}
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1946)
at android.os.Handler.dispatchMessage(Handler.java:107)
at android.os.Looper.loop(Looper.java:214)
at android.app.ActivityThread.main(ActivityThread.java:7397)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:492)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:935)

************ APP INFORMATION ************
ID: com.nextcloud.android.beta
Version: 20201014
Build flavor: versionDev

************ DEVICE INFORMATION ************
Brand: Nokia
Device: B2N_sprout
Model: Nokia 7 plus
Id: QKQ1.190828.002
Product: Onyx_00WW

************ FIRMWARE ************
SDK: 29
Release: 10
Incremental: 00WW_4_15H

[rbwrightjr91]

Not sure if useful, but I am also seeing this issue:

************ CAUSE OF ERROR ************

android.app.RemoteServiceException: Context.startForegroundService() did not then call Service.startForeground(): ServiceRecord{365fa36 u0 com.nextcloud.client/.media.PlayerService}
	at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2005)
	at android.os.Handler.dispatchMessage(Handler.java:106)
	at android.os.Looper.loop(Looper.java:223)
	at android.app.ActivityThread.main(ActivityThread.java:7656)
	at java.lang.reflect.Method.invoke(Native Method)
	at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)

************ APP INFORMATION ************
ID: com.nextcloud.client
Version: 30140051
Build flavor: gplay

************ DEVICE INFORMATION ************
Brand: google
Device: redfin
Model: Pixel 5
Id: RD1A.201105.003.C1
Product: redfin

************ FIRMWARE ************
SDK: 30
Release: 11
Incremental: 6886399

[tobiasKaminsky]

Duplicate of #6905, as it is the same root cause.