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Unable to sign out from SUMO via the "Connected Services" inside accounts.firefox.com #2204

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emilghittasv opened this issue Feb 18, 2025 · 0 comments
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@emilghittasv
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Preconditions
Sign in to SUMO

Steps to reproduce
Steps to reproduce the behavior:

  1. Go to https://accounts.firefox.com and sign in with the same account that was used inside the preconditions step.
  2. Sign out from the Mozilla Support via the Connected Services section.
  3. Navigate back to SUMO and refresh the page.

Expected behavior
The user was signed out from SUMO.

Actual behavior
An account event was not sent and the user was not logged out from SUMO.

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Desktop:

  • OS: Windows 11
  • Browser: Firefox

Additional context
This is reproducible in both stage and prod.

@emilghittasv emilghittasv added the bug Something isn't working label Feb 18, 2025
@github-project-automation github-project-automation bot moved this to ❓ triage in Mozilla Support Feb 18, 2025
@emilghittasv emilghittasv moved this from ❓ triage to 🗄 backlog in Mozilla Support Feb 18, 2025
@smithellis smithellis self-assigned this Feb 19, 2025
@smithellis smithellis moved this from 🗄 backlog to 🚀 in progress in Mozilla Support Feb 19, 2025
@smithellis smithellis moved this from 🚀 in progress to 🗄 backlog in Mozilla Support Feb 20, 2025
@smithellis smithellis moved this from 🗄 backlog to 🚀 in progress in Mozilla Support Feb 21, 2025
@smithellis smithellis moved this from 🚀 in progress to 🗄 backlog in Mozilla Support Feb 21, 2025
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