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The "Ask the Community" button from the "Still need help?" CTA on the Contributors Support page returns 404 #2006

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emilghittasv opened this issue Oct 15, 2024 · 3 comments
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@emilghittasv
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Steps to reproduce
Steps to reproduce the behavior:

  1. Go to https://support.allizom.org/en-US/products/contributor
  2. Click on the "Ask the Community" button.

Expected behavior
Since AAQ is not enabled for the "Contributors" product, the Still need help? is not available.

Actual behavior
The user is redirected to a 404 page.

Screencasts
404ContributorsPage

Desktop:

  • OS: Windows 11
  • Browser: Firefox

Additional context
This issue is reproducible in both stage and prod

@emilghittasv emilghittasv added the bug Something isn't working label Oct 15, 2024
@github-project-automation github-project-automation bot moved this to ❓ triage in Mozilla Support Oct 15, 2024
@emilghittasv emilghittasv moved this from ❓ triage to 🗄 backlog in Mozilla Support Oct 15, 2024
@akatsoulas akatsoulas moved this from 🗄 backlog to 📚 review in Mozilla Support Oct 15, 2024
@akatsoulas akatsoulas self-assigned this Oct 15, 2024
@akatsoulas
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This is happening for all products that do not have an AAQConfig. For example
https://support.allizom.org/en-US/questions/new/firefox-os

@akatsoulas
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PR mozilla/kitsune#6292

@emilghittasv
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I can confirm that this is verified fixed in stage.

  • The CTA is successfully removed from the product landing page if the AAQ configuration doesn't exist or is set as inactive.
  • The CTA is successfully displayed inside the product landing page if the AAQ configuration is activated again or if a new AAQ configuration was added to that particular product (and marked as active).

Moving this ticket inside the release column.

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