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Add note to "add-ons can crash Firefox" template answer #35

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MichaelKohler opened this issue Jun 2, 2018 · 3 comments
Open

Add note to "add-ons can crash Firefox" template answer #35

MichaelKohler opened this issue Jun 2, 2018 · 3 comments
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enhancement New feature or request P1 tool

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@MichaelKohler
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I've seen several answers where people copy/pasted in the "Sometimes add-ons crash Firefox. Try uninstalling add-ons in Firefox menu - Add-ons" even though it's most probably not an add-on that crashes firefox in those cases. Can we add a description to it in which cases it might not be add-ons and an actual bug?

Example:
"It keeps crashing as primary internet search tools on android device."

@couci can you check this with the SUMO team?

@rtanglao
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rtanglao commented Jun 4, 2018

"It keeps crashing as primary internet search tools on android device." <--- unlikely but this could be a add-on issue. i just woke up ! are the canned responses in this repo? if so i can do a pull request! please let me know and i will modify the canned responses accordingly :-)

@rtanglao
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rtanglao commented Jun 4, 2018

ah i see the canned responses are STILL in the google doc, i'll modify the google doc. can we move the canned respones to a github repo in the future please?

@couci
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couci commented Jun 4, 2018

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