Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Getting error while installing IBM i Access Client Solutions - Application Package on servercore image #558

Open
ankitgupta1988 opened this issue Dec 11, 2024 · 3 comments
Assignees
Labels
question Further information is requested

Comments

@ankitgupta1988
Copy link

Attaching logs below, from servercore. Please help. everything seems to be working on server image but not on servercore

MSI (s) (50:28) [00:00:13:989]: Doing action: CWBInitialSetup2
Action ended 0:00:13: CWBTurnOffWelWizOnVista. Return value 1.
MSI (s) (50:28) [00:00:13:989]: Creating MSIHANDLE (96) of type 790542 for thread 1832
MSI (s) (50:10) [00:00:13:989]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI76D3.tmp, Entrypoint: InitialSetup2
Action start 0:00:13: CWBInitialSetup2.
MSI (s) (50:10) [00:00:14:021]: Closing MSIHANDLE (96) of type 790542 for thread 1832
MSI (s) (50:28) [00:00:14:021]: Note: 1: 1723 2: CWBInitialSetup2 3: InitialSetup2 4: C:\Windows\Installer\MSI76D3.tmp
CustomAction CWBInitialSetup2 returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (50:28) [00:00:14:021]: Product: IBM i Access Client Solutions - Application Package -- Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CWBInitialSetup2, entry: InitialSetup2, library: C:\Windows\Installer\MSI76D3.tmp

Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CWBInitialSetup2, entry: InitialSetup2, library: C:\Windows\Installer\MSI76D3.tmp
Action ended 0:00:14: CWBInitialSetup2. Return value 3.
Action ended 0:00:14: INSTALL. Return value 3.

@ankitgupta1988 ankitgupta1988 added question Further information is requested triage New and needs attention labels Dec 11, 2024
Copy link

Thank you for creating an Issue. Please note that GitHub is not an official channel for Microsoft support requests. To create an official support request, please open a ticket here. Microsoft and the GitHub Community strive to provide a best effort in answering questions and supporting Issues on GitHub.

@sabinamiezah-msft
Copy link
Collaborator

sabinamiezah-msft commented Dec 18, 2024

Hi Ankit, thank you for submitting this issue for us to investigate. Can you please provide some more details regarding this issue for us to attempt to reproduce this?

Firstly, could you please specify the host you are using? (i.e. Windows Server 2022, etc.)

What image are you trying to pull for this installation? (i.e. Windows Server Core 2022, etc.)

How old is the image? (You can find out when it was created via docker images or docker inspect <image id>)

Finally, please share the results of the following command with me in your response:
docker info

@ntrappe-msft ntrappe-msft removed the triage New and needs attention label Dec 18, 2024
@sabinamiezah-msft
Copy link
Collaborator

Hi Ankit, I'm just circling back to collect some more information on your issue so that we can further investigation. Try running the following commands in an Admin-level command prompt and responding with their respective outputs:

  1. docker images or docker inspect <image id>
  2. docker info

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
question Further information is requested
Projects
None yet
Development

No branches or pull requests

3 participants