randomly claims a crash when closing my computer

[OmegaStator]

Microsoft PowerToys version

0.87.0.0

Installation method

PowerToys auto-update

Running as admin

Yes

Area(s) with issue?

General

Steps to reproduce

2024-12-19.txt
Close your computer for some time
reopen it and hope that it happens

✔️ Expected Behavior

nothing happening

❌ Actual Behavior

app claims a crash, but it is still running

Other Software

No response

[imsharukh1994]

The issue you’re experiencing with Microsoft PowerToys 0.87.0.0, where it claims a crash but continues running, could be due to a minor bug or configuration problem. Here’s how you can troubleshoot and resolve it:

1. Update PowerToys

Ensure you’re using the latest version. Even though 0.87.0.0 is recent, there may already be a patch addressing this issue.
• Go to PowerToys GitHub and check for updates.
• Download and install the latest version if available.

2. Repair or Reinstall PowerToys
   • Repair:

   1. Go to Settings > Apps > Installed Apps.
   2. Find PowerToys, click Modify (if available), and select Repair.
      • Reinstall:
   3. Uninstall PowerToys from Settings > Apps.
   4. Download a fresh installer from GitHub Releases.
   5. Install the software and ensure all dependencies are met.

3. Check for Conflicting Software

Some third-party software can interfere with PowerToys. Ensure nothing else is running that might conflict, especially system optimizers or overlays.

4. Run as Administrator

You mentioned it’s already running as admin, but ensure it’s set to do so every time:
1. Right-click the PowerToys shortcut and select Properties.
2. Go to the Compatibility tab and check Run this program as an administrator.
3. Click OK.

5. Examine Logs

PowerToys keeps logs that might help identify the issue:
1. Go to %localappdata%\Microsoft\PowerToys\Logs.
2. Open the latest log file and look for errors.
3. Share the error details on the GitHub Issues page if needed.

6. Use Debug Version (Optional)

If you can reproduce the issue consistently:
1. Download a debug version of PowerToys from GitHub.
2. Use it to identify the root cause by enabling detailed logging.

7. Report the Bug

If none of the above resolves the issue, report it to the PowerToys development team:
• Go to the GitHub Issues page.
• Provide the following:
• Steps to reproduce the issue.
• Logs from %localappdata%\Microsoft\PowerToys\Logs.
• Any screenshots or error messages.

Let me know if the issue persists after trying these steps!

[TheJoeFin]

@imsharukh1994 that looks like it was generated with an LLM and the content is not accurate.

[davidegiacometti]

/dup #36451

[microsoft-github-policy-service]

Hi! We've identified this issue as a duplicate of another one that already exists on this Issue Tracker. This specific instance is being closed in favor of tracking the concern over on the referenced thread. Thanks for your report!