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Web Chat Technical Support Guide #3535

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corinagum opened this issue Oct 12, 2020 · 4 comments · Fixed by #3645
Closed

Web Chat Technical Support Guide #3535

corinagum opened this issue Oct 12, 2020 · 4 comments · Fixed by #3645
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@corinagum
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area-docs Documentation required p1 Painful if we don't fix, won't block releasing
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R12

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@corinagum
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corinagum commented Oct 12, 2020 •
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From #3516:
Detailed TSG of how to investigate Web Chat problems before escalation.

  • Searching through FAQ.
  • Adding to FAQ
  • Searching through open/closed issues
  • Stack Overflow
  • Reproducing error on MockBot/Web Chat loader/Web Chat playground
  • Writing explicit repro steps
    • Activity/attachment json if applicable
    • version of Web Chat
    • embed/CDN/npm
    • link to public bot, if available
    • screencaps of Web Chat repro using Mock Bot or 'basic bot'
    • Add applicable labels
@corinagum corinagum added the area-docs Documentation required label Oct 12, 2020
@corinagum corinagum added this to the R11 milestone Oct 12, 2020
@corinagum corinagum self-assigned this Oct 12, 2020
@corinagum corinagum mentioned this issue Oct 13, 2020
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@corinagum corinagum added the p0 Must Fix. Release-blocker label Oct 13, 2020
@cwhitten cwhitten added p1 Painful if we don't fix, won't block releasing and removed p0 Must Fix. Release-blocker labels Oct 14, 2020
@corinagum corinagum modified the milestones: R11, R12 Oct 22, 2020
@corinagum
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11/17 the guide is undergoing peer-review :)

@corinagum
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https://gist.github.com/corinagum/af6345698649c8f921ccd3512d411e01 Please feel free to leave comments on the gist. My plan is to wait a little bit more for peer feedback, then add the md file to Web Chat's repo docs.

@corinagum corinagum mentioned this issue Dec 21, 2020
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@compulim
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compulim commented Jan 4, 2021

Commented on the gist.

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.Net -> .NET
therfore -> therefore
Voiceover -> VoiceOver
DL Speech / DirectLine Speech -> Direct Line Speech
WebChat -> Web Chat

Thanks. I didn't find instance of therfore but everything else was addressed & will be pushed up shortly.

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@corinagum corinagum

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area-docs Documentation required p1 Painful if we don't fix, won't block releasing
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R12
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Add Technical Support Guide & update issue templates corinagum/BotFramework-WebChat
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@cwhitten @compulim @corinagum