Sending SMTP email fails Relay access denied. Not authenticated to send as sales@firesupport.uk

[fabotha]

Preconditions and environment

• Magento version
• Anything else that would help a developer reproduce the bug
  2.4.7 p1

Steps to reproduce

settings in stores/configuratiom/advanced/mail send settings
Disable Email Communications No
Transport SMTP
Host smtp.hosts.co.uk
Port (25) 465
Set Return-Path Specified
Return-Path Email sales@firesupport.uk

Username admin@firesupportuk.store
Password ••••••

Auth LOGIN
SSL SSL

Expected result

send an email and have a return address of sales@firesupport.uk

I bought a domain firesupportuk.store so as to use the SMTP settings for sending the email

Actual result

error
[2024-12-03T13:30:43.397719+00:00] main.ERROR: Laminas\Mail\Protocol\Exception\RuntimeException: Relay access denied. Not authenticated to send as sales@firesupport.uk
in /var/www/vhosts/firesupport.uk/htdocs/vendor/laminas/laminas-mail/src/Protocol/AbstractProtocol.php:355
Stack trace:
#0 /var/www/vhosts/firesupport.uk/htdocs/vendor/laminas/laminas-mail/src/Protocol/Smtp.php(348): Laminas\Mail\Protocol\AbstractProtocol->_expect()
#1 /var/www/vhosts/firesupport.uk/htdocs/vendor/laminas/laminas-mail/src/Transport/Smtp.php(258): Laminas\Mail\Protocol\Smtp->mail()
#2 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-email/Model/Transport.php(183): Laminas\Mail\Transport\Smtp->send()
#3 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Email\Model\Transport->sendMessage()
#4 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Email\Model\Transport\Interceptor->___callParent()
#5 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-email/Model/Mail/TransportInterfacePlugin.php(48): Magento\Email\Model\Transport\Interceptor->Magento\Framework\Interception{closure}()
#6 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(135): Magento\Email\Model\Mail\TransportInterfacePlugin->aroundSendMessage()
#7 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Email\Model\Transport\Interceptor->Magento\Framework\Interception{closure}()
#8 /var/www/vhosts/firesupport.uk/htdocs/generated/code/Magento/Email/Model/Transport/Interceptor.php(32): Magento\Email\Model\Transport\Interceptor->___callPlugins()
#9 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-sales/Model/Order/Email/SenderBuilder.php(75): Magento\Email\Model\Transport\Interceptor->sendMessage()
#10 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-sales/Model/Order/Email/NotifySender.php(38): Magento\Sales\Model\Order\Email\SenderBuilder->send()
#11 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-sales/Model/Order/Email/Sender/OrderCommentSender.php(100): Magento\Sales\Model\Order\Email\NotifySender->checkAndSend()
#12 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-sales/Controller/Adminhtml/Order/AddComment.php(68): Magento\Sales\Model\Order\Email\Sender\OrderCommentSender->send()
#13 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Sales\Controller\Adminhtml\Order\AddComment->execute()
#14 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->___callParent()
#15 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->Magento\Framework\Interception{closure}()
#16 /var/www/vhosts/firesupport.uk/htdocs/generated/code/Magento/Sales/Controller/Adminhtml/Order/AddComment/Interceptor.php(23): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->___callPlugins()
#17 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/App/Action/Action.php(111): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->execute()
#18 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-backend/App/AbstractAction.php(151): Magento\Framework\App\Action\Action->dispatch()
#19 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Backend\App\AbstractAction->dispatch()
#20 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->___callParent()
#21 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-backend/App/Action/Plugin/Authentication.php(145): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->Magento\Framework\Interception{closure}()
#22 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(135): Magento\Backend\App\Action\Plugin\Authentication->aroundDispatch()
#23 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->Magento\Framework\Interception{closure}()
#24 /var/www/vhosts/firesupport.uk/htdocs/generated/code/Magento/Sales/Controller/Adminhtml/Order/AddComment/Interceptor.php(32): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->___callPlugins()
#25 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/App/FrontController.php(245): Magento\Sales\Controller\Adminhtml\Order\AddComment\Interceptor->dispatch()
#26 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/App/FrontController.php(212): Magento\Framework\App\FrontController->getActionResponse()
#27 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/App/FrontController.php(147): Magento\Framework\App\FrontController->processRequest()
#28 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\App\FrontController->dispatch()
#29 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\App\FrontController\Interceptor->___callParent()
#30 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}()
#31 /var/www/vhosts/firesupport.uk/htdocs/generated/code/Magento/Framework/App/FrontController/Interceptor.php(23): Magento\Framework\App\FrontController\Interceptor->___callPlugins()
#32 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/App/Http.php(116): Magento\Framework\App\FrontController\Interceptor->dispatch()
#33 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\App\Http->launch()
#34 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\App\Http\Interceptor->___callParent()
#35 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/module-application-performance-monitor/Plugin/ApplicationPerformanceMonitor.php(38): Magento\Framework\App\Http\Interceptor->Magento\Framework\Interception{closure}()
#36 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(135): Magento\ApplicationPerformanceMonitor\Plugin\ApplicationPerformanceMonitor->aroundLaunch()
#37 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\App\Http\Interceptor->Magento\Framework\Interception{closure}()
#38 /var/www/vhosts/firesupport.uk/htdocs/generated/code/Magento/Framework/App/Http/Interceptor.php(23): Magento\Framework\App\Http\Interceptor->___callPlugins()
#39 /var/www/vhosts/firesupport.uk/htdocs/vendor/magento/framework/App/Bootstrap.php(264): Magento\Framework\App\Http\Interceptor->launch()
#40 /var/www/vhosts/firesupport.uk/htdocs/pub/index.php(30): Magento\Framework\App\Bootstrap->run()
#41 {main} {"exception":"[object] (Laminas\Mail\Protocol\Exception\RuntimeException(code: 554): Relay access denied. Not authenticated to send as sales@firesupport.uk

at /var/www/vhosts/firesupport.uk/htdocs/vendor/laminas/laminas-mail/src/Protocol/AbstractProtocol.php:355)"} []

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @fabotha. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.

• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this
• To learn more about issue processing workflow, refer to the Code Contributions.

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[engcom-Bravo]

Hi @fabotha,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and we are able to send the mails successfully.Could you please contact to the corresponding domain owners(support) of sales@firesupport.uk.

Hence we are closing this issue.

Thanks.