diff --git a/app/code/Magento/Customer/view/frontend/email/change_email.html b/app/code/Magento/Customer/view/frontend/email/change_email.html
index 4853adf638066..bd961ad99ec40 100644
--- a/app/code/Magento/Customer/view/frontend/email/change_email.html
+++ b/app/code/Magento/Customer/view/frontend/email/change_email.html
@@ -8,13 +8,12 @@
 <!--@vars {
 "var store.frontend_name":"Store Name",
 "var store_email":"Store Email",
-"var store_phone":"Store Phone"
+"var store_phone":"Store Phone",
+"var customer.name":"Customer Name"
 } @-->
 {{template config_path="design/email/header_template"}}
 
-<p class="greeting">{{trans "Hello,"}}</p>
-<br>
-
+<p class="greeting">{{trans "%name," name=$customer.name}}</p>
 <p>
     {{trans "We have received a request to change the following information associated with your account at %store_name: email." store_name=$store.frontend_name}}
     {{trans 'If you have not authorized this action, please contact us immediately at <a href="mailto:%store_email">%store_email</a>' store_email=$store_email |raw}}{{depend store_phone}} {{trans 'or call us at <a href="tel:%store_phone">%store_phone</a>' store_phone=$store_phone |raw}}{{/depend}}.
diff --git a/app/code/Magento/Customer/view/frontend/email/change_email_and_password.html b/app/code/Magento/Customer/view/frontend/email/change_email_and_password.html
index 49867bdedc9e0..4f5c85b2381f3 100644
--- a/app/code/Magento/Customer/view/frontend/email/change_email_and_password.html
+++ b/app/code/Magento/Customer/view/frontend/email/change_email_and_password.html
@@ -8,13 +8,12 @@
 <!--@vars {
 "var store.frontend_name":"Store Name",
 "var store_email":"Store Email",
-"var store_phone":"Store Phone"
+"var store_phone":"Store Phone",
+"var customer.name":"Customer Name"
 } @-->
 {{template config_path="design/email/header_template"}}
 
-<p class="greeting">{{trans "Hello,"}}</p>
-<br>
-
+<p class="greeting">{{trans "%name," name=$customer.name}}</p>
 <p>
     {{trans "We have received a request to change the following information associated with your account at %store_name: email, password." store_name=$store.frontend_name}}
     {{trans 'If you have not authorized this action, please contact us immediately at <a href="mailto:%store_email">%store_email</a>' store_email=$store_email |raw}}{{depend store_phone}} {{trans 'or call us at <a href="tel:%store_phone">%store_phone</a>' store_phone=$store_phone |raw}}{{/depend}}.
diff --git a/app/code/Magento/Customer/view/frontend/email/password_reset.html b/app/code/Magento/Customer/view/frontend/email/password_reset.html
index 79015117c2280..cab05a89227b6 100644
--- a/app/code/Magento/Customer/view/frontend/email/password_reset.html
+++ b/app/code/Magento/Customer/view/frontend/email/password_reset.html
@@ -9,13 +9,12 @@
 "var customer.name":"Customer Name",
 "var store.frontend_name":"Store Name",
 "var store_email":"Store Email",
-"var store_phone":"Store Phone"
+"var store_phone":"Store Phone",
+"var customer.name":"Customer Name"
 } @-->
 {{template config_path="design/email/header_template"}}
 
-<p class="greeting">{{trans "Hello,"}}</p>
-<br>
-
+<p class="greeting">{{trans "%name," name=$customer.name}}</p>
 <p>
     {{trans "We have received a request to change the following information associated with your account at %store_name: password." store_name=$store.frontend_name}}
     {{trans 'If you have not authorized this action, please contact us immediately at <a href="mailto:%store_email">%store_email</a>' store_email=$store_email |raw}}{{depend store_phone}} {{trans 'or call us at <a href="tel:%store_phone">%store_phone</a>' store_phone=$store_phone |raw}}{{/depend}}.
diff --git a/dev/tests/integration/testsuite/Magento/Customer/Controller/Account/EmailTemplateTest.php b/dev/tests/integration/testsuite/Magento/Customer/Controller/Account/EmailTemplateTest.php
new file mode 100644
index 0000000000000..ac12dc4df8d64
--- /dev/null
+++ b/dev/tests/integration/testsuite/Magento/Customer/Controller/Account/EmailTemplateTest.php
@@ -0,0 +1,204 @@
+<?php
+/**
+ * Copyright © Magento, Inc. All rights reserved.
+ * See COPYING.txt for license details.
+ */
+declare(strict_types=1);
+
+namespace Magento\Customer\Controller\Account;
+
+use Magento\Customer\Model\Session;
+use Magento\Framework\App\Request\Http as HttpRequest;
+use Magento\Framework\Data\Form\FormKey;
+use Magento\Framework\Mail\EmailMessage;
+use Magento\Framework\Message\MessageInterface;
+use Magento\TestFramework\Mail\Template\TransportBuilderMock;
+use Magento\TestFramework\TestCase\AbstractController;
+
+/**
+ * Set of tests to verify e-mail templates delivered to Customers
+ *
+ * @magentoAppArea frontend
+ */
+class EmailTemplateTest extends AbstractController
+{
+    private const FIXTURE_CUSTOMER_EMAIL = 'customer@example.com';
+    private const FIXTURE_CUSTOMER_FIRSTNAME = 'John';
+    private const FIXTURE_CUSTOMER_LASTNAME = 'Smith';
+    private const FIXTURE_CUSTOMER_ID = 1;
+    private const FIXTURE_CUSTOMER_PASSWORD = 'password';
+    private const EXPECTED_GREETING = self::FIXTURE_CUSTOMER_FIRSTNAME . ' ' . self::FIXTURE_CUSTOMER_LASTNAME . ',';
+
+    /**
+     * @var TransportBuilderMock
+     */
+    private $transportBuilderMock;
+
+    /**
+     * @var Session
+     */
+    private $session;
+
+    /**
+     * @var FormKey
+     */
+    private $formKey;
+
+    protected function setUp()
+    {
+        parent::setUp();
+        $this->transportBuilderMock = $this->_objectManager->get(TransportBuilderMock::class);
+        $this->session = $this->_objectManager->get(Session::class);
+        $this->formKey = $this->_objectManager->get(FormKey::class);
+    }
+
+    /**
+     * @magentoDataFixture Magento/Customer/_files/customer.php
+     * @magentoConfigFixture current_store customer/captcha/enable 0
+     */
+    public function testForgotPasswordEmailTemplateGreeting()
+    {
+        $this->getRequest()->setMethod(HttpRequest::METHOD_POST)
+            ->setPostValue(['email' => self::FIXTURE_CUSTOMER_EMAIL]);
+        $this->dispatch('customer/account/forgotPasswordPost');
+
+        $this->assertSameGreeting(self::EXPECTED_GREETING, $this->transportBuilderMock->getSentMessage());
+    }
+
+    /**
+     * Covers Magento_Customer::view/frontend/email/change_email.html
+     *
+     * @magentoDataFixture Magento/Customer/_files/customer.php
+     * @magentoConfigFixture current_store customer/captcha/enable 0
+     */
+    public function testCustomerEmailChangeNotificationTemplateGreeting()
+    {
+        $this->loginByCustomerId(self::FIXTURE_CUSTOMER_ID);
+
+        $this->sendAccountEditRequest([
+            'email' => 'new.email@example.com',
+            'change_email' => 1,
+        ]);
+
+        $this->assertRedirect($this->stringContains('customer/account/'));
+        $this->assertSessionMessages(
+            $this->equalTo(['You saved the account information.']),
+            MessageInterface::TYPE_SUCCESS
+        );
+
+        $this->assertSameGreeting(self::EXPECTED_GREETING, $this->transportBuilderMock->getSentMessage());
+    }
+
+    /**
+     * Covers Magento_Customer::view/frontend/email/change_email_and_password.html
+     *
+     * @magentoDataFixture Magento/Customer/_files/customer.php
+     * @magentoConfigFixture current_store customer/captcha/enable 0
+     */
+    public function testCustomerEmailAndPasswordChangeNotificationTemplateGreeting()
+    {
+        $this->loginByCustomerId(self::FIXTURE_CUSTOMER_ID);
+
+        $this->sendAccountEditRequest([
+            'email' => 'new.email@example.com',
+            'change_email' => 1,
+            'change_password' => 1,
+            'password' => 'new-Password1',
+            'password_confirmation' => 'new-Password1',
+        ]);
+
+        $this->assertRedirect($this->stringContains('customer/account/'));
+        $this->assertSessionMessages(
+            $this->equalTo(['You saved the account information.']),
+            MessageInterface::TYPE_SUCCESS
+        );
+
+        $this->assertSameGreeting(self::EXPECTED_GREETING, $this->transportBuilderMock->getSentMessage());
+    }
+
+    /**
+     * Covers Magento_Customer::view/frontend/email/change_password.html
+     *
+     * @magentoDataFixture Magento/Customer/_files/customer.php
+     * @magentoConfigFixture current_store customer/captcha/enable 0
+     */
+    public function testCustomerPasswordChangeNotificationTemplateGreeting()
+    {
+        $this->loginByCustomerId(self::FIXTURE_CUSTOMER_ID);
+
+        $this->sendAccountEditRequest([
+            'change_password' => 1,
+            'password' => 'new-Password1',
+            'password_confirmation' => 'new-Password1',
+        ]);
+
+        $this->assertRedirect($this->stringContains('customer/account/'));
+        $this->assertSessionMessages(
+            $this->equalTo(['You saved the account information.']),
+            MessageInterface::TYPE_SUCCESS
+        );
+
+        $this->assertSameGreeting(self::EXPECTED_GREETING, $this->transportBuilderMock->getSentMessage());
+    }
+
+    /**
+     * Wraps Customer Edit POST request
+     *
+     * @param array $customData
+     */
+    private function sendAccountEditRequest(array $customData): void
+    {
+        $basicData = [
+            'form_key' => $this->formKey->getFormKey(),
+            'firstname' => self::FIXTURE_CUSTOMER_FIRSTNAME,
+            'lastname' => self::FIXTURE_CUSTOMER_LASTNAME,
+            'current_password' => self::FIXTURE_CUSTOMER_PASSWORD
+        ];
+
+        $this->getRequest()->setMethod(HttpRequest::METHOD_POST)
+            ->setPostValue(array_merge($basicData, $customData));
+
+        $this->dispatch('customer/account/editPost');
+    }
+
+    /**
+     * Verifies if `<p class="greeting"/>` text contents equals the expected one.
+     *
+     * @param string $expectedGreeting
+     * @param EmailMessage $message
+     */
+    private function assertSameGreeting(string $expectedGreeting, EmailMessage $message)
+    {
+        $messageContent = $this->getMessageRawContent($message);
+        $emailDom = new \DOMDocument();
+        $emailDom->loadHTML($messageContent);
+
+        $emailXpath = new \DOMXPath($emailDom);
+        $greeting = $emailXpath->query('//p[@class="greeting"]');
+
+        $this->assertSame(1, $greeting->length);
+        $this->assertSame($expectedGreeting, $greeting->item(0)->textContent);
+    }
+
+    /**
+     * Returns raw content of provided message
+     *
+     * @param EmailMessage $message
+     * @return string
+     */
+    private function getMessageRawContent(EmailMessage $message): string
+    {
+        $emailParts = $message->getBody()->getParts();
+        return current($emailParts)->getRawContent();
+    }
+
+    /**
+     * Performs Customer log in
+     *
+     * @param int $customerId
+     */
+    private function loginByCustomerId(int $customerId): void
+    {
+        $this->session->loginById($customerId);
+    }
+}