diff --git a/content/en/blog/202409from_concept_to_chatbot_servicenow_with_copilot_studio_intro.md b/content/en/blog/202409from_concept_to_chatbot_servicenow_with_copilot_studio_intro.md index a869fd7..6540e8a 100644 --- a/content/en/blog/202409from_concept_to_chatbot_servicenow_with_copilot_studio_intro.md +++ b/content/en/blog/202409from_concept_to_chatbot_servicenow_with_copilot_studio_intro.md @@ -42,6 +42,8 @@ I will eventually go over and document all of the things, but I can only write s And without further adieu - here's Part 1! +Part 2 - Conversation Start + diff --git a/content/en/blog/202409from_concept_to_chatbot_servicenow_with_copilot_studio_part2.md b/content/en/blog/202409from_concept_to_chatbot_servicenow_with_copilot_studio_part2.md index 4a40494..aa9bac2 100644 --- a/content/en/blog/202409from_concept_to_chatbot_servicenow_with_copilot_studio_part2.md +++ b/content/en/blog/202409from_concept_to_chatbot_servicenow_with_copilot_studio_part2.md @@ -1,6 +1,6 @@ --- title: "From Concept to Chatbot: ServiceNow with Copilot Studio - Part 2" -date: 2024-09-100T09:29:05-05:00 +date: 2024-09-10T09:29:05-05:00 draft: false author: "Lindsay Shelton" tags: ["power automate", "copilot studio", "service-now", "how to"] @@ -38,7 +38,7 @@ This flow just has two actions in it after the trigger - a premium HTTP call and This is the entire flow! The hardest parts are getting the HTTP call right, getting your authorization working, and the formula to return just the sys_id, but I've got you covered for all three. -* HTTP Call: https://.service-now.com/api/now/table/sys_user?sysparm_query=email=@{triggerBody()['text']} AKA https://.service-now.com/api/now/table/sys_user?sysparm_query=email=. This is a GET call. Set your headers just like mine in the picture. +* HTTP Call: https://.service-now.com/api/now/table/sys_user?sysparm_query=email=@{triggerBody()['text']} AKA https://{insert your instance name here}service-now.com/api/now/table/sys_user?sysparm_query=email={dynamic content for Email input}. This is a GET call. Set your headers just like mine in the picture. * Authorization: I used Raw as the method (expand "Show advanced options") and put my username and password into one string like this: username:password. I then took "username:password" and used a Base 64 encoder website to encode the value. Then for the Raw value, you just put the word "Basic " and then your encoded username/password. * Return value to Power Virtual Agents/Respond to Copilot: This is where you will put the formula to return just the sys_id. This is what I used: body('HTTP')?['result'][0]['sys_id']