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Canned responses for email administrators
The intention of this page is to provide canned responses that can be used by email administrators to communicate efficiently with users of Lichess in routine support cases.
Always start with:
Hi,
Always end with:
Regards,
Lichess mod team
Email: Confirmed
We have confirmed your email address. You should now be able to login on https://lichess.org/login
Email: Gmail dots
For Gmail accounts, dots in the email address don't actually make any difference. "foobar@gmail.com", "foo.bar@gmail.com" and "f.o.o.b.a.r@gmail.com" are all the same.
Password: Reset
In order to reset your password, please visit https://lichess.org/password/reset
Password: Email set
We have set the email address on your account. In order to reset your password, please visit https://lichess.org/password/reset
Appeal: False positive apology
After investigating your case, we have determined that our cheat detection algorithms flagged your account mistakenly. We are continuously improving our cheat detection so that we can aggressively prevent cheating while minimizing the false positives. We apologize for the inconvenience, and have now removed the flag on your account.
Appeal: New account
You have broken the rules, and we will not give you a second chance on your current account. However, we will let you make a second (and final) account, where you can play rated games. You will need to register the new account with a different email address.
We trust that you understand the mistakes you have made, and that you will not repeat them. Should you continue to break the rules, we reserve the right to permanently close your account and deny you future access to Lichess.
Appeal: Request docs
Unfortunately, excellent performances can attract suspicion. We would like to clear out these suspicions for good. One way to do that, is for you to send us a photo/scan of your ID card, driver license, passport or any other official document that proves your identity. Such evidence would allow us the close the case. Hoping that you will be disposed to help us with this matter, we wish you a great day.
Title: Request docs
In order to verify your FIDE title, please send us a photo or scan of your ID card, driver license, passport or any other official document that proves your identity.
Alternatively, if you happen to already have a verified titled account on chess.com, you can send a message to https://www.chess.com/member/ornicar
We will process your title verification request as soon as one of these two requirements are fulfilled.
Title: Confirmed
We have now confirmed your FIDE title on Lichess.
Coach: Request
Lichess receives requests to be included on our list of coaches on a daily basis. In order to maintain a high level of quality, we require that new coaches have a FIDE title. If you meet this requirement, please send us a photo or scan of your ID card, driver license, passport or any other official document that proves your identity.
Additionally, please also send us a paragraph or two describing why Lichess should list you on Make sure to describe your experience teaching chess online, as this is also a requirement. Thank you for your understanding in this matter.
Coach: Accepted
Congratulations, you have been selected to appear on the Lichess list of coaches. Your coach profile awaits you on https://lichess.org/coach/edit
Coach: Deny FIDE
Lichess receives requests to be included on our list of coaches on a daily basis. In order to maintain a high level of quality, we require that new coaches have a FIDE title.
Unfortunately, you don't meet this requirement. Despite this, we hope you continue to enjoy Lichess. Good luck in your games!
Bug: Thanks
Thank you for the bug report. We're working on a fix for the problem.
Bug: Modern browser
As most websites, Lichess works best in a modern browser. Please try the latest version of Chrome or Firefox.
Request: Username
What's your Lichess username?
Request: IP
Can you please go to http://www.whatsmyip.org/ and tell me what your IP is?
User report: Use /report
In order to report players for bad behavior, please visit https://lichess.org/report
En passant
This is called "en passant" and is one of the rules of chess. Check https://en.lichess.org/learn#/15 to learn more about it.