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CLIENT FAQ

How does it work?

You fill your basket from various markets, and you receive everything in one single delivery!
Order deadline: noon (12h) for the next day.
Have a question or concern?
📧  hello@karibou.ch ☎️  022 506 80 42

Is there a minimum purchase amount?

No:)

How do I pay?

You pay for your purchases with a debit or credit card and by invoice for businesses.

Do I have to subscribe to receive my groceries?

No. You can order your basket according to your desires and needs, or subscribe for a weekly or monthly delivery. In this case, the process is automated, but you can cancel a delivery at any time (no later than noon (12h) for the next day).

What can I buy on karibou.ch? Under what label/brand (organic, seasonal, ethical, etc.)?

We group together merchants and artisans from the markets in the canton of Geneva. As in the markets, you will find an abundant variety of products, some with labels, others without.

Each of them indicates on their product if it is Organic, Biodynamic, local, made by the hands of the artisan, etc.

Do you operate as a distributor?

The karibou.ch platform is not designed as a resale site but based on the "market" model. Each merchant manages their store by offering their products, commits to a set of criteria unique to them, and is responsible for the quality of their products.

Is the price of the products increased?

The prices are the same on Karibou as at the market or in the shops. A merchant is allowed to reasonably increase (below 5%) their prices in the case where additional work is justified, and this increase must be clearly indicated to the customer.

How much does our service and delivery cost?

Our cost policy is transparent. The price of the products is the same as in the store, our work costs you 6% billed in addition to the order. This cost covers the following operations:

  • product collection,
  • preparation of your order,
  • customer service,
  • network cohesion of artisans.

Delivery fees in the city of Geneva:

  • CHF 0.30 from CHF 200.- purchases
  • CHF 2.30 from CHF 150.- purchases
  • CHF 4.80

Delivery fees in the surrounding municipalities:

  • CHF 3.30 from CHF 200.- purchases
  • CHF 5.30 from CHF 150.- purchases
  • CHF 7.80

Delivery fees in the distant municipalities:

  • CHF 4.40 from CHF 200.- purchases
  • CHF 6.40 from CHF 150.- purchases
  • CHF 8.90

Where do you deliver?

We deliver throughout the city of Geneva (1201 to 1209), in Carouge (1227), as well as in the following postal codes: 1212, 1213, 1216, 1218, 1219, 1222, 1223, 1224, 1225, 1226, 1228, 1231, 1232, 1233, 1234, 1245, 1246, 1253, 1255, 1256, 1257, 1258, 1292. You also have the option of having it delivered to your workplace. Karibou aims to quickly develop delivery throughout the canton of Geneva. If you are currently outside the delivery area, you can contact us here.

How do you deliver?

Deliveries are made by bicycle by our partners CycloMoov and Vélo Vert.

When do you deliver?

Delivery according to market availability, Monday to Friday from 4:00 p.m. to 7:30 p.m. and Saturday from 11:30 a.m. to 3:00 p.m.

  • espace-terroir: Tuesday, Wednesday, Friday
  • Ferme de Budé: Tuesday, Wednesday, Friday
  • Halle de Rive: Monday to Saturday
  • Geneva Markets: Tuesday, Wednesday, Friday, Saturday

Do I need to be home during delivery?

No, you don't need to be home during delivery. You can choose to be delivered to your neighbor or to the local merchant with their agreement (NOTE: we can contact the merchant(s) on your behalf). In this case, you will have mentioned their contact information in your profile (delivery location and note to the delivery person). Otherwise, our delivery person will leave the Karibou bag at your door. Products are kept cold for a certain time thanks to our ice packs.

Can I customize my order?

Yes. On a product, you can record an audio message for the merchant.

For example, "I would like this cheese not too ripe" or "I want a 3cm thick ribeye steak." Press once on the microphone to record, a second time to finish. Listen to make sure your microphone works.

Can I cancel my order and how?

Yes, your order can be easily canceled as long as its preparation has not started. To cancel an order, simply go to "Account" and cancel the current order.

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Do we recycle?

Yes! Just return the consigned items to our delivery person during your next delivery. We collect and reuse ice packs, Karibou bags, and all containers with deposits.

How can I contact one of the artisans or small traders?

You will find the contact details of each artisan or grocer as well as a description of their activity in their online store.