experienceevent-claim-process.schema.md

Claim Process Schema

https://ns.adobe.com/xdm/mixins/experienceevent-claim-process

Claim details such as claim policy ID and claim creation steps.

Abstract	Extensible	Status	Identifiable	Custom Properties	Additional Properties	Defined In
Can be instantiated	Yes	Experimental	No	Forbidden	Permitted	mixins/experience-event/industry-verticals/experienceevent-claim-process.schema.json

Claim Process Example

{
  "xdm:disputes": {
    "xdm:claimID": "P102819201D",
    "xdm:claimStartDate": "2021-03-04T15:52:25+00:00",
    "xdm:claimStatus": "approved",
    "xdm:claimSteps": {
      "xdm:tool-usage": {
        "xdm:toolUsageCancelled": 1,
        "xdm:toolUsageComplete": 1,
        "xdm:toolUsageFailure": 1,
        "xdm:toolUsageID": "T421",
        "xdm:toolUsageName": "calculator",
        "xdm:toolUsageSaved": 1,
        "xdm:toolUsageStart": 1,
        "xdm:toolUsageStep": 1,
        "xdm:toolUsageStepName": "enter parameters",
        "xdm:toolUsageSubmitted": 1,
        "xdm:toolUsageType": "generic"
      }
    },
    "xdm:claimType": "automobile",
    "xdm:policy": {
      "xdm:policy-details": {
        "xdm:policyEndDate": "2021-07-24",
        "xdm:policyID": "A10276151",
        "xdm:policyName": "Personal Automobile Coverage",
        "xdm:policyStartDate": "2021-01-24",
        "xdm:policyState": "MO",
        "xdm:policyType": "automobile"
      }
    }
  }
}

Claim Process Properties

Property	Type	Required	Defined by
xdm:disputes	object	Optional	Claim Process (this schema)
*	any	Additional	this schema allows additional properties

xdm:disputes

xdm:disputes

• is optional
• type: object
• defined in this schema

xdm:disputes Type

object with following properties:

Property	Type	Required
xdm:claimID	string	Optional
xdm:claimStartDate	string	Optional
xdm:claimStatus	string	Optional
xdm:claimSteps		Optional
xdm:claimType	string	Optional
xdm:policy		Optional

xdm:claimID

Claim ID

ID of the claim being submitted.

xdm:claimID

• is optional
• type: string

xdm:claimID Type

string

xdm:claimStartDate

Claim Start Date

Date the claim was successfully submitted.

xdm:claimStartDate

• is optional
• type: string

xdm:claimStartDate Type

string

• format: date-time – date and time (according to RFC 3339, section 5.6)

xdm:claimStatus

Claim Status

Captures the status of the claim for any given point in the application process.

xdm:claimStatus

• is optional
• type: enum

The value of this property must be equal to one of the known values below.

xdm:claimStatus Known Values

Value	Description
initiated
in progress
approved
declined

xdm:claimSteps

Claim Steps

Extension of toolUsage data type.

xdm:claimSteps

• is optional
• type: reference

xdm:claimSteps Type

• – https://ns.adobe.com/xdm/datatypes/tool-usage

xdm:claimType

Claim Type

Type of claim submitted.

xdm:claimType

• is optional
• type: enum

The value of this property must be equal to one of the known values below.

xdm:claimType Known Values

Value	Description
homeowners
automobile
renters
third party automobile
third party home
life
health
dental
flood
earthquake

xdm:policy

Policy

Extension of Policy data type.

xdm:policy

• is optional
• type: reference

xdm:policy Type

• – https://ns.adobe.com/xdm/datatypes/policy-details