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TiDB Cloud Partner Web Console
Learn how to use the TiDB Cloud Partner web console as a reseller and Managed Service Provider (MSP).
/tidbcloud/managed-service-provider

TiDB Cloud Partner Web Console

TiDB Cloud Partner Web Console is designed for partners focused on SaaS solutions, with the goal of building and nurturing a strong partnership between PingCAP and our partners to better serve our customers.

There are two types of TiDB Cloud partners:

  • Reseller: resells TiDB Cloud through AWS Marketplace Channel Partner Private Offer (CPPO)
  • Managed Service Provider (MSP): resells TiDB Cloud and provides value-added services

Reseller through AWS Channel Partner Private Offer (CPPO)

The reseller through AWS CPPO allows customers to purchase TiDB Cloud through the AWS Marketplace directly from a reseller. This enables customers to benefit from the partner's business knowledge, localized support, and expertise, while still enjoying the fast and seamless purchasing experience they expect from AWS Marketplace.

Become a reseller of PingCAP

If you are interested in the reseller program and would like to join as a partner, contact sales to enroll.

Manage daily tasks for a reseller

As a reseller, you have two ways to manage your daily management tasks:

  • TiDB Cloud Partner console
  • Partner Management API. You can find the open API documentation on the Support page of the TiDB Cloud Partner console.

Managed Service Provider (MSP)

An MSP is a partner who resells TiDB Cloud and provides value-added services, including but not limited to TiDB Cloud organization management, billing services, and technical support.

Benefits of becoming a managed service provider include:

  • Discounts and incentive programs
  • Enablement training
  • Increased visibility through certification
  • Joint marketing opportunities

Become an MSP of PingCAP

If you are interested in the MSP program and would like to join as a partner, contact sales to enroll. Please provide the following information:

  • Company name
  • Company contact email
  • Company official website URL
  • Company logo (One SVG file for light mode and one SVG file for dark mode; a horizontal logo with 256 x 48 pixels is preferred)

The preceding information is used to generate an exclusive sign-up URL and page with your company logo for your customers.

We will carefully evaluate your request and get back to you soon.

Manage daily tasks for an MSP

As a TiDB Cloud MSP partner, there are two methods for you to manage your daily management tasks:

After your complete the registration as a TiDB Cloud partner, you will receive an email notification to activate the account in the TiDB Cloud Partner console, and receive an API key for the MSP Management API.

You can use the MSP management API to manage the following daily tasks:

  • Query the MSP monthly bill for a specific month
  • Query credits applied to an MSP
  • Query discounts applied to an MSP
  • Query the monthly bill for a specific MSP customer
  • Create a new sign-up URL for an MSP customer
  • List all MSP customers
  • Retrieve MSP customer information by the customer organization ID